IT Operations Engineer

Axsome Therapeutics•New York, NY

22h•$115,000 - $130,000•Onsite

About The Position

Axsome Therapeutics is seeking an IT Operations Engineer who will be responsible for supporting a wide scope of IT operations and business technology programs that underpin Axsome’s business objectives. This position will handle multiple hardware, software, and infrastructure activities throughout the organization while supporting the IT Group’s operational goals and objectives. This role is based at Axsome’s HQ in New York City with an on-site requirement of at least three days per week. We are unable to consider candidates who are looking for fully remote roles.

Requirements

Bachelor’s degree in computer science, software engineering, information systems, or related field and four years related experience, or a combination of equivalent experience, training, and education
Minimum 5 years of experience in IT Operations or DevOps roles
Proven systems administration expertise (e.g. Okta SSO, Entra, M365, RMM systems, MDM platforms)
Proven security understanding
Ability to work on site Monday, Tuesday & Thursday. We are unable to consider candidates who are looking for fully remote roles
Experience troubleshooting systems and A/V hardware and software, supporting all-level ticket resolution, utilizing service management tools such as JIRA and Freshworks
Cloud platform experience – Microsoft required, and additionally, Amazon Web Services and other cloud-based technologies administration experience preferred
Experience with troubleshooting Windows, iOS, and Android devices in a medium sized organization
Extensive knowledge of the Microsoft stack (Microsoft Office, Azure, Entra, Intune, Endpoint security platforms)
Experience with Apple Business Manager administration
Experience working in a life sciences company or a fast-paced startup environment preferred
Comfortable under pressure, confident in their ability, and comfortable with escalating issues to management as needed
Ability to effectively communicate and simplify complex technology topics and procedures with team members
Hands on and motivated self-starter, with a passion for learning and discovery

Nice To Haves

Cloud platform experience – Microsoft required, and additionally, Amazon Web Services and other cloud-based technologies administration experience preferred
Experience working in a life sciences company or a fast-paced startup environment preferred

Responsibilities

Assist with daily IT operations tasks, supporting Axsome’s technology infrastructure and applications at HQ and all remote employees; provide day-to-day hands-on customer IT support
Resolve technical problems involving hardware, software, communications, cloud apps and private networks
Gather business requirements and implement creative technical solutions to solve business problems, utilizing advanced knowledge of Windows, iOS, Android, Azure, AWS, and Service Management tools
Assist with onboarding of new hires in operation of standard hardware, mobile devices and peripherals, and supporting a wide variety of escalated Tier 2/3 service tickets for internal staff
Work with and maintain Microsoft Admin and Security best practices, including SSO (Okta and Entra), broad endpoint management and monitoring suites and PowerShell scripting
Support internal warehousing including hardware, software, peripherals, and other IT assets
Support Axsome business and technology applications including Field iOS applications, the full Microsoft 365 stack, Forms and PowerAutomate, our Service Management platform and project planning solutions
Support AV setup and troubleshooting, ongoing office configuration and physical access platforms
Provide Executive IT support (Mac and Windows)
Remain up to date on emerging technologies and their potential utility
Establish and renovate IT operational processes and knowledge articles
Additional responsibilities as assigned