IT Operations Engineer

Cognite•Phoenix, AZ

7d•Onsite

About The Position

Cognite operates at the forefront of industrial digitalization, building AI and data solutions that solve some of the world’s hardest, highest-impact problems. With unmatched industrial heritage and a comprehensive suite of AI capabilities, including low-code AI agents, Cognite accelerates the digital transformation to drive operational improvements. Our moonshot is bold: unlock $100B in customer value by 2035 and redefine how global industry works. What Cognite is Relentless to achieve We thrive in challenges. We challenge assumptions. We execute with speed and ownership. If you view obstacles as signals to step forward - not step back - you’ll feel at home here. Join us in this venture where AI and data meet ingenuity, and together, we forge the path to a smarter, more connected industrial future. How you’ll demonstrate Ownership You will own day‑to‑day IT support and operations for our Tempe, Phoenix office while contributing to global IT standards, processes, and tooling. You will be accountable for resolving tickets efficiently, maintaining a secure and compliant environment, and ensuring a consistent, high‑quality end‑user experience across endpoints, networks, and key SaaS platforms. The Impact you bring to Cognite Experience enabler: You ensure that our employees have reliable, secure, and performant devices, networks, and tools so they can focus on building world‑class industrial AI solutions Operations amplifier: You improve our IT operations by driving automation, standardization, and clear documentation by reducing friction and increasing velocity across regions and teams Trusted partner: You build strong relationships with local and global colleagues, becoming a go‑to resource for IT guidance and helping bridge the gap between user needs, compliance, and technical constraints Quality guardian: You maintain a modern, cloud‑first environment with no traditional server infrastructure, where security, reliability, and user experience are embedded into how we operate every day

Requirements

You have experience working in first‑line IT operations support as a hands‑on desktop or endpoint engineer.
You are a team player who loves to share, inspire, and collaborate, and you are energized by spending time with your colleagues.
You are eager and ready to work on‑site in our new office location in Phoenix and support a hybrid global workforce
You have relevant technical skills and jump in where needed to help the team deliver on its tasks

Nice To Haves

Experience troubleshooting M365 and Google Workspace, Entra ID and Google Identity Platform, SSO, SCIM, and SAML integrations, SaaS applications and license administration, Microsoft Defender, Intune, and Jamf Pro, macOS, Windows, and different Linux distributions, Network and firewall issues, AV equipment, Atlassian products like Jira, JSM, and Confluence, Slack, Python and PowerShell scripting
Ability to work independently while staying open and collaborative with your own and other teams
Ability to stay persistent and able to adapt when faced with unexpected challenges

Responsibilities

You will own day‑to‑day IT support and operations for our Tempe, Phoenix office while contributing to global IT standards, processes, and tooling.
You will be accountable for resolving tickets efficiently, maintaining a secure and compliant environment, and ensuring a consistent, high‑quality end‑user experience across endpoints, networks, and key SaaS platforms.
You ensure that our employees have reliable, secure, and performant devices, networks, and tools so they can focus on building world‑class industrial AI solutions
You improve our IT operations by driving automation, standardization, and clear documentation by reducing friction and increasing velocity across regions and teams
You build strong relationships with local and global colleagues, becoming a go‑to resource for IT guidance and helping bridge the gap between user needs, compliance, and technical constraints
You maintain a modern, cloud‑first environment with no traditional server infrastructure, where security, reliability, and user experience are embedded into how we operate every day

Benefits

Competitive compensation
401(k) with employer matching
Competitive health, dental, vision & disability coverages for employees and all dependents
Unlimited PTO
Paid Parental Leave Program
Employee Referral Program
Join a team of 60+ different nationalities 🌐 with Diversity, Equality and Inclusion (DEI) in focus 🤝
A highly modern and fun working environment with sublime culture across the organization, follow us on Instagram @ cognitedata 📷 to know more
Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries
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