IT Operations Coordinator - Managed Services

IFS • Houston, TX

405d • $40,000 - $50,000 • Hybrid

About The Position

At IFS, we are looking for innovative and original thinkers to join our team. The position involves coordinating team assignments, monitoring progress, maintaining shared calendars, and keeping ticketing systems updated. You will manage customer issues, provide resolutions, and escalate as necessary, while liaising between clients, technical staff, and support staff. Basic technical troubleshooting will be part of your responsibilities, along with performing user administration functions for clients that require it. You will also maintain wiki documentation for related processes, manage internal audits to ensure processes meet their objectives, and adhere to corporate communication standards and procedures. Obtaining and providing required customer approvals is also essential.

Requirements

• 0-3 years of experience in a related role
• Bachelor's degree or equivalent relevant work experience
• Familiar with standard IT concepts, practices, and procedures
• Competent technical, analytical, and problem-solving skills
• Strong written and verbal communication skills
• Well organized, motivated, positive, customer service focused
• Familiar with Microsoft Office, Outlook, Word, Excel
• Able to manipulate Excel sheets using formulas and functions

Nice To Haves

• Experience using Salesforce
• Experience with an IT ticketing system
• Ability to work in a fast-paced environment with changing deadlines and priorities

Responsibilities

• Coordinate team assignments and monitor team progress
• Maintain shared calendars and keep ticketing systems updated
• Manage customer issues and provide resolutions
• Liaise between client, technical staff, and support staff
• Perform user administration functions for clients
• Maintain wiki documentation for related processes
• Manage internal audits to ensure processes meet their objectives
• Adhere to corporate communication standards and procedures
• Obtain and provide required customer approvals

Benefits

• Salary Range: $40,000 to $50,000 plus 5% bonus potential
• Flexible paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees