IT Operations Associate (1st Shift)

About the position

The IT Operations Associate provides Tier I operational monitoring and basic support for the Finish Line Enterprise IT environment. The associate will actively monitor applications, network, and hardware alerting against outages and degraded conditions. Will maintain regular backups and monitor applications. This individual will effectively exhibit JD Finish Line's core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following main duties:

Responsibilities

• Provide 24X7 monitoring and basic support for IT systems including but not limited to: Network Circuits, Network Hardware, Servers, Applications, Web, and Scheduled Jobs (Peoplesoft, Control-M)
• Acts as main point of contact for monitoring, maintenance and test and turn-up of network infrastructure initiatives for all Finish Line locations (MPLS, Broadband, Wide Area Network (WAN))
• Monitors system health of servers (Physical/Virtual), Databases (SQL, Informix, Oracle), and Network (Cisco/Meraki)
• Monitors processes such as Finish Line Store nightly sales polling, financial and inventory movement jobs.
• Alerts against outages and performance issues to on-call IT personnel
• Performs basic testing and troubleshooting of network issues
• Works with Telecommunication vendors for Moves, Adds, and Changes as well as network outages for dispatches and troubleshooting
• Responsible for updating documentation as it relates to incidents and procedures

Requirements

• Associates Degree or equivalent work experience with an emphasis on networking technologies
• 1 to 2 years of experience in an IT Operations or Help Desk environment preferably with MPLS Wide Area Network (WAN) experience
• Ability to read and understand documents such as operating instructions, government forms, procedural manuals
• Ability to write routine reports and business correspondence
• Ability to effectively present information and effectively respond to questions via telephone, email, written communications, and in person
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Basic to intermediate knowledge and abilities with Microsoft Word, Excel and Outlook