IT Operations and Support Senior Technician

State of Idaho • Boise, ID

385d

About The Position

The IT Operations and Support Senior Technician at the State of Idaho will be responsible for administering security access requests across multiple technology platforms. This role requires a high level of accuracy, proficiency, and timeliness in fulfilling requests while providing excellent customer service. The position involves collaboration with various teams and the ability to work independently under tight deadlines.

Requirements

• IT Administration or Analytics experience is preferred.
• Strong customer service orientation and excellent interpersonal skills.
• Understanding of all SCO applications or eagerness to learn.
• Excellent written and verbal communication skills.
• Collaborative team player with the ability to adapt to changing work priorities.
• Self-starter with initiative to proactively complete tasks.
• Intermediate technology skills, including familiarity with ERP or cloud-based financial systems.

Nice To Haves

• Technical writing experience.
• Experience with active directory systems.

Responsibilities

• Fulfill security access requests while maintaining comprehensive audit records.
• Monitor incident/problem/change activities related to security access and contribute to remedial conversations.
• Utilize analytical and problem-solving skills to assist customers with questions related to system functionality.
• Assume content authoring responsibility of assigned Security Access Request technical processes, procedures, policies, training aids, and other resources that support employees.
• Collaborate with functional team subject matter experts to respond to requests as needed.
• Provide weekly status updates on assigned work, projects, requests, and assignments to the TechOps Bureau Chief and SCO Executive Leadership.
• Contribute to the positive performance of the Computer Services Center Division and the office.
• Demonstrate timely and consistent attendance.

Benefits

• Medical, vision, and dental insurance
• PERSI retirement benefits
• Paid sick, vacation, and parental leave
• 11 paid holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed