IT Operations Analyst

think-cell Software • Denver, CO

83d • $65,000 - $75,000

About The Position

At think-cell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease. Our dynamic, international team values creativity, collaboration, and technical excellence. We build powerful, productivity-enhancing software used around the world. Our IT & Infrastructure teams support a growing organization and are committed to reliability, security, and empowering users. You will join a compact, capable team and report to the Head of Infrastructure, while working autonomously to support the staff in the Denver office.

Requirements

• 2-4+ years’ experience in system, desktop, helpdesk, and infrastructure support roles.
• Solid foundation in supporting Windows & Mac environments.
• Basic networking knowledge (TCP/IP, DHCP, DNS, routing, VPN).
• Good understanding of common enterprise tools: Microsoft Office 365 suite, endpoint protection.
• Comfortable with learning new tools, working under guidance, but owning your tasks and being proactive.
• Strong English communication skills, customer-oriented mindset, ability to work with non-technical staff.
• Ability and willingness to work on-site in Denver, minimum of 3 days a week, with occasional remote work as per company policy.

Nice To Haves

• Experience with cloud services (Azure, GCP) or hybrid environments.
• Familiarity with scripting (PowerShell, Bash) for automating tasks.
• Knowledge of monitoring / alerting tools.
• Exposure to security best practices: e.g. patching, vulnerability scanning, handling permissions.
• Previous experience in a small team where multi-tasking and independence matter.

Responsibilities

• Provide day-to-day technical support for the Denver office: desktops, laptops, printers, networking, telephony, peripherals, and user onboarding/offboarding.
• Assist in system maintenance: patching, OS and software updates, backups, and basic monitoring.
• Help maintain internal server infrastructure (on-prem or cloud, depending on setup): ensuring uptime, performing routine checks.
• Support network infrastructure: switches, routers, WiFi, VPNs, ensuring reliable connectivity for users.
• Assist with the setup and administration of collaboration tools, identity management (e.g. Active Directory, Azure AD), permissions, and security best practices.
• Document systems, processes, and user-help guides relevant to Denver site.
• Collaborate with the rest of the IT/Infrastructure team (Berlin + other offices) when projects require broader coordination.
• Participate in troubleshooting escalated issues; communicate with vendors and external support when needed.

Benefits

• Comprehensive benefits package including medical, dental, vision, disability leave, parental leave, paid time off and 401k contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees