IT Operations Analyst

Planned Systems International, Inc. • Fort Belvoir, VA

87d

About The Position

Planned Systems International (PSI) is an Enterprise IT services company who focuses on designing, building, securing, and operating cutting-edge software solutions that drive mission success and operational excellence for Federal Government organizations. We are seeking an IT Operations Analyst to work in a collaborative and innovative environment supporting our Army Geospatial Center (AGC) program in Fort Belvoir, VA.

Requirements

• U.S. Citizenship
• Active T5 investigation, with the ability to obtain and maintain necessary security clearances as required for access to classified information.
• 4+ years’ experience in the Information Technology field.
• BA or BS degree in Information Technology or similar discipline.
• Outgoing team player and self-motivated individual with excellent communication skills with the ability and desire to interact with all users and work closely with other technical staff or independently.
• Demonstrated ability to multi-task effectively under pressure with the ability to frequently re-assess priorities for multiple tasks or projects.
• Strong time management and resource management capabilities.

Responsibilities

• Monitor environmental aspects of server rooms including proper heating, cooling, ventilation, lighting, and space management; coordinate with Facilities as needed.
• Support hardware allocation planning and space management ensuring that all items entering the server rooms have an approved elevation drawing depicting their designated location.
• Develop, maintain, and update detailed report on used and available space in the closet and individual racks for future expansion planning.
• Work closely with SMEs as well as the Logistics Specialist to ensure that all inventory movement, tracking, and equipment storage and excess artifacts are up-to-date and correct; manage and maintain hand holder receipts as needed.
• Develop and implement lifecycle management plan for all IT equipment.
• Maintain configuration control documentation (e.g. floor plans, patch panels, rack elevation diagrams, physical and logical network connectivity, et al) in Server Rooms.
• Ensure network cabling is planned, executed, documented, managed, and maintained IAW applicable security requirements for proper delineation of network classification.
• Ensure all closets and rack spaces are controlled IAW organization SOPs down to ensuring all fiber and Cat 5/6 cables are neatly stored and tangle free.
• Develop, implement, and maintain processes/workflow and SOPs for organization's IT operations.
• Coordinate all operations support processes and procedures directly with the appropriate SMEs to maintain accurate documentation, standard operating procedures, and drawings for customer.
• Implement and make recommendations for improving support processes and procedures.
• Work closely with IT Logistics and requisite SMEs to develop efficient processes for moves, adds, and changes.
• Work with SMEs to identify and create inventory list of core IT Operations documentation and SOPs, authors, dates, and directory/file locations; update, maintain and manage list.
• Create, manage, and maintain document repository (SharePoint, share drives, MSTs) for multiple classified networks respectively, creating consistent directory/file structure and naming conventions in each network.
• Maintain and track hardware and software warranties.
• Support the Government COMSEC Custodian for IT/IS support, to include providing two-person control and serving as an alternate POC for COMSEC between government facilities.
• Coordinate with IT Logistics and other requisite technicians for equipment disposal; update TSP, drawings, and other related documentation to reflect equipment disposal.

Benefits

• Paid leave
• Employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance.
• Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses.
• Company sponsored 401(k) retirement plan with an employer contribution match that is immediately vested.
• Professional growth through professional courses, certifications, and tuition reimbursement programs.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees