IT Operations Analyst I - Job ID 3097
About The Position
At iconectiv, trust is more than a principle - it is the foundation of the nation’s communications ecosystem. Advancing and protecting that trust is our core mission. Behind every call, text and digital interaction is a highly complex infrastructure that must remain secure, trusted and universally accessible. What appears seamless to consumers and businesses relies on an intricate network of systems, authoritative data and key processes working flawlessly behind the scenes. Our work delivers the reliability, choice and convenience that modern communications demand as the landscape continues to evolve. For more information, visit www.iconectiv.com [http://www.iconectiv.com] and follow us on LinkedIn [https://www.linkedin.com/company/iconectiv].
Requirements
- UNIX/Linux/Solaris experience and system administration knowledge.
- Previous experience in Network or Service Operations Center, technical troubleshooting, customer support, monitoring systems and knowledge of ticket and incident management, resolution, and escalation processes.
- Knowledge of IT service operations and management. Experience in a customer care and technical support in an IT environment.
- Proficiency with Microsoft Office Applications Suite and SharePoint.
- Proficiency with Written and Oral communications and documentation.
- Personal Attributes: Must be a Team-player; good organizational, writing, and communication skills; customer and quality focused; highly motivated and self-starter; innovative thinker; and able to work independently.
- Associate degree, college or equivalent experience in technology related field.
- Minimum of 2 years of relevant working experience.
- US Citizenship Required
Nice To Haves
- Familiarity with ITIL standards, ServiceNow, Testing, Number Portability, Telecommunications and Networking is a plus.
Responsibilities
- Must be available to work 24x7 rotating shifts including day, swing, nights, weekends, and holidays.
- Must be available to perform work on site in one of the data centers – Perform remote hands as needed, replace CRU (customer replacement units) and escort vendors for FRU (field replacement units).
- Production and Test environment application and security (SIEM) platform monitoring for alarms, performance and security issues on systems, applications, databases, and network/customer connectivity.
- Manage alarm events and technical application issues – creating, modifying, troubleshooting, and closing trouble tickets and routing issues to appropriate teams or vendors to be investigated and provide assistance wherever needed or requested.
- Perform assigned daily, weekly, and monthly operations maintenance duties.
- Perform basic system administrator functions such as: alarm detection, correlation, and resolution; capture and review error logs, capture and analyze trace data, platform sanity testing, run performance and capacity analysis reports and provide overall system administration assistance whenever needed or requested.
- Support platform maintenance and testing initiatives.
- Support/Perform Project Tasks, Requirements, and other Operations deliverables, as requested.
- Strictly adhere to standard Methods and Procedures (M&P) and Protocols defined for Operations Center personnel.
- Generate and maintain operational and technical documentation to support the development and/or improvement of all Operations initiatives - M&Ps, Standard Operations Procedures, MoPs, Testing Execution Records, and Technical Administration Guides.
- Mandatory attendance at staff meetings and training seminars.
- Successful completion of NOC Certification Training Curriculum.
Benefits
- On the first of the month following date of hire, employees working more than 30 hours/week are eligible for medical, dental, vision, disability (short and long term) and basic and supplemental life insurances.
- Employees will be eligible to participate in our Company’s 401k plan and will be eligible for Company Matching and Automatic Contributions.
- Employees will also receive annual allotments of paid time off in the form of Vacation Days, Floating Holidays, Personal Business Days, a Volunteer Day, as well as paid holidays and paid sick leave.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
