TD Bank-posted 2 months ago
$23 - $30/Yr
Full-time • Entry Level
Hybrid • Mount Laurel Township, NJ
Credit Intermediation and Related Activities

IT Operations is home to a team of highly-valued professionals recognized for both their customer-service mindsets and dedication to seamless 24-7 running of our infrastructure technologies. They also manage what we call the implementation and delivery life cycle for IT components across the various technology groups. Component installation, maintenance and decommissioning, operational or help desk support, system performance, capacity and availability monitoring, migration, emerging technology assessment, implementation, release management and deployment support - you name it. There's room to grow in all of it. We are looking for someone with diverse skills and a strong background in application and network access provisioning to carry out a broad range of operational service and support assignments. You'll join others in environment management, maintenance, monitoring, performance and incident management, as well as Access Management provisioning and support activities. There's meaningful work at every turn! Meaningful work is fueled by meaningful performance and career development conversations with your manager.

  • Support provisioning Network and Application access for all U.S. AMCB Retail, Call Center and Back Office Users.
  • Meeting or exceeding standards and service levels while minimizing operational risk.
  • Assist Access Management IT Operations Manager in daily operations of department.
  • Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution.
  • Provides front line customer service support to clients on a broad range of issues.
  • Investigates problems beyond own area of knowledge, applying a broad business focus.
  • Assesses level of knowledge of caller and translates information when providing assistance.
  • Prioritizes and may assign problems and service issues to other team members.
  • Co-ordinates problem resolution and the implementation of changes in accordance with established change processes.
  • Integrates all sources of information when providing assistance to clients.
  • Makes independent decisions within generally defined parameters.
  • Undergraduate degree or Technical Certificate.
  • Knowledge of IAM principles and policies such as separation of duties, access certifications and governance in a complex global enterprise environment.
  • Comfort level working with T.S, Business Partners and vendors.
  • Base salary and variable compensation/incentive awards.
  • Health and well-being benefits.
  • Savings and retirement programs.
  • Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO).
  • Banking benefits and discounts.
  • Career development opportunities.
  • Reward and recognition programs.
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