IT Operational Support Specialist (Night shift)
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About The Position
Ocado is a UK-based company that operates one of the world's largest dedicated online grocery retailers, providing innovative advanced robotics technology through its Ocado Smart Platform (OSP). The IT Operational Support Specialist will play a crucial role in ensuring the smooth operation of business systems and providing technical support primarily on-site. This position is part of a shift rotation model, which includes working nights and weekends to support the 24/7 operations of the company. The specialist will be responsible for monitoring business systems operations, managing incidents, and serving as a point of contact for client operational teams. This role requires a proactive approach to identifying and resolving system faults, ensuring timely responses to incidents, and collaborating closely with engineering and technology teams to achieve desired outcomes. The day-to-day responsibilities of the IT Operational Support Specialist include monitoring the performance of key on-site assets, managing the ticketing process for technical support services, and prioritizing bot recoveries. The specialist will also investigate failed tasks and communicate with relevant parties to ensure visibility and fast resolution of technical issues. Strong analytical and problem-solving skills are essential, as well as the ability to engage effectively with stakeholders at all levels. The role demands a hands-on approach and the ability to follow and create documentation, processes, and procedures to enhance operational efficiency. The successful candidate will be part of a dynamic team that is committed to delivering world-class innovation and technology in the grocery retail sector.
