IT & Office Support, Operations, London

E3G-posted 9 days ago
Full-time • Entry Level
Hybrid • London, CA
11-50 employees
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Reporting to the Head of HR and working closely with our IT lead, this position supports our team with a combination of IT and administrative responsibilities. 70% of the role focuses on IT Coordination and 30% on Office Administration. Key activities include coordinating IT system and process, managing data for all staff and overseeing office management for the London office. This is a full-time, office-based, with the opportunity to work from home one day per week (Friday). Background E3G is an independent climate change think tank. We are world-leading strategists on the political economy of climate change, dedicated to achieving a safe climate for all. We work on the frontier of the climate politics landscape, tackling the barriers and advancing the solutions to a safe climate. Our goal is to translate climate politics, economics and policies into action. E3G is ranked as one of the top ten most influential environmental think tanks in the world by the University of Pennsylvania’s Global Go-To Think Tank Index. E3G has offices in the UK, Brussels, Berlin, Washington and Ireland. Role Purpose This is a dual-function role supporting our organisation's technology infrastructure and office operations. You will ensure our team has the IT systems, equipment, and office environment needed to deliver our mission effectively. This role requires someone who can balance technical problem-solving with practical office management, providing excellent service to colleagues while maintaining efficient operations. This role provides an exciting opportunity to an individual who is a team-player but also capable of making independent decisions in a timely manner.

  • Provide first and second-line IT support to all staff, both remotely and in-person
  • Diagnose and resolve hardware, software, and network issues.
  • Manage IT ‘helpdesk’ and resolve requests through E3G’s central ICT mailbox.
  • Support staff with user account administration by setting up user accounts on Microsoft 365, other productivity tools such as Teams.
  • Administer user accounts, permissions, and access controls.
  • Oversee cloud storage solutions (SharePoint).
  • Coordinate with external IT providers and manage service contracts systems admin for several internal workplace tools and systems associated with smooth running of the office operations (i.e. Microsoft 365, Skedda, Valentine App, SharePoint intranet and Travel Perk).
  • Contribute to the organisation's IT transformation project.
  • Manage IT asset inventory (laptops, monitors, phones, tablets).
  • Set up and configure new equipment for staff.
  • Manage software licensing and ensure compliance.
  • Maintain documentation of IT policies and procedures.
  • Oversee day-to-day office operations of the London Office and maintain a professional workspace, including supporting colleagues and onsite guests; monitoring, ordering & stocking supplies; and courier/mail management.
  • Establish a collaborative and productive partnership with the Landlord’s agents and Property Management teams to ensure prompt resolution of issues. Arrange maintenance and repairs as needed.
  • Ensure health and safety compliance in office spaces.
  • Maintain and update H&S records, facilitate team training and liaise with third party vendors for implementing fire and first-aid training.
  • Serve as a Support Onboarding- Provide office tours to new starters and issue IT equipment, laptops and phones.
  • Support Offboarding- Collect IT equipment back when someone leaves and reconfigure for a new user.
  • Manage office equipment (printers, kitchen appliances, furniture).
  • Act as the first point of contact for office visitors and deliveries.
  • Support event setup for staff meeting.
  • Manage relationships with office suppliers and service providers.
  • Review and negotiate contracts for office services.
  • Process invoices and track office budget expenditure.
  • Manage phone contracts with O2, maintain user lists and monitor spend. Mobile phones set up and administration.
  • Systems administration, contract oversight and subscriptions renewal.
  • Proven experience in IT support or helpdesk (1st line support) roles.
  • Proficient in Microsoft 365 (including SharePoint, Teams and Microsoft Office suite).
  • Understanding of basic networking concepts.
  • Knowledge of cloud-based systems and applications.
  • Familiarity with backup and security practices.
  • Excellent customer service orientation and patience.
  • Can explain complex technical concepts in plain, everyday language.
  • Strong organisational skills and attention to detail.
  • Ability to prioritise, manage multiple tasks as well as be flexible.
  • Proactive approach to troubleshooting and problem-solving abilities.
  • Excellent written and verbal communication skills.
  • Able to build relationships and confident to work in a team and independently.
  • Use judgement to make sound and timely decisions.
  • Permanent, full-time position.
  • Office Based - remote working 1 day a week (Friday).
  • Additional pension contribution equivalent to 7.5% of gross annual salary.
  • 25 vacation days + additional leave between Christmas and New Year.
  • Cycle to work scheme.
  • Yearly process for remuneration review.
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