IT Network Specialist

Entergy - Metairie, LA

Full-time - Mid Level

Hybrid - Metairie, LA

Utilities

About the position

The IT Network Specialist role at Entergy Services, LLC is designed to support and apply IT standards and procedures while providing operational support for real-time and network systems. This hybrid position requires at least two days of office work per week and involves routine and non-routine maintenance of network activities, including performance operations, change and incident management, and root cause analysis.

Responsibilities

• Provides planning, guidance, and direction for the analysis, implementation, testing, debugging and documentation of network operations for critical network components and systems.
• Experience with network diagnostic, monitoring, and analysis tools such as Cisco Prime, DNAC, and automation tools.
• Triage, resolve, and assign tickets for network support in the SNOW queue and via establishment of a single point for callouts.
• Provides input and commentary to the development and revision of procedures and policies relevant to the network operations.
• Respond as Data Network representative in an ‘on-call' 24x7 rotation to resolve emergent issues in both Corporate and OT network environments.
• Interact and coordinate with vendors, outsourcers, and contractors to support network products and services.
• Participates in analysis of incident response policies, takes an active role in network incident response and recovery and the identification of performance issues in the network.
• Provides Tier 1 technical support on network issues and technologies, ensuring that networking systems are monitored.
• Participates in major incidents and technical troubleshooting activities.
• Create and maintain technical network documentation related to network configuration, network mapping, processes, and service records.
• Coordinate, document, and participate in change management processes for network projects and activities.
• Implement new and existing equipment, hardware, and software upgrades.

Requirements

• Bachelor's Degree in Computer Science or a related field, or equivalent work experience.
• IT Specialist II: 2+ years of relevant experience.
• IT Specialist SR: 4+ years of relevant experience, Network Associate certification (e.g., CCNA, JNCIA).
• Experience in supporting network configurations and equipment.
• Knowledge of network operations and monitoring tools.
• Knowledge of incident and change management.