The Network Field Engineer will play a pivotal role in the IT Department, showcasing expertise in technology while contributing to staff development and strategic technology planning. Technical Administration: Manage technology networking infrastructure through various channels (ticketing system, email, phone, or in-person) with minimal supervision. Technical Support: Lead the local IT team in troubleshooting complex Networking and Firewall hardware, software, and connectivity issues across US and Corporate sites. Collaborative Work: Work closely with other technology departments to align vision, direction, and execute joint projects. Documentation and Reporting: Regularly produce professional reports, instructional documentation, manage department projects, and contribute to technology standards/procedures. Process Improvement: Contribute to departmental audits and continuously improve operational processes. On-Call Support: Be available for Severity 1 and 2 incidents across multiple locations or areas. Off-Hours Availability for Scheduled Tasks: Be accessible for programmed activities conducted outside of standard office hours to minimize disruptions. Strategic Contribution: Assist technology management in defining strategy, direction, and cross-departmental initiatives to achieve company objectives.
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Job Type
Full-time
Career Level
Mid Level