IT Network Engineer II
About The Position
At SimpliSafe, our corporate IT Team does more than fix laptops-we empower every team member to do their best work. As part of the Information Technology and Global Supply (CIOGS) organization, led by our Chief Information and Global Supply Officer, we ensure that SimpliSafers feel supported, connected, and confident in their technology. We're looking for a Network Engineer II to join our IT Infrastructure Team in Richmond, Virginia. In this role, you'll report to our IT Manager, Infrastructure, and have a strong relationship with our Senior IT Manager, User Solutions, who oversees our Richmond end-user support team: Support and maintain SimpliSafe's enterprise network infrastructure, ensuring secure, reliable connectivity across offices and remote users - critical to keeping our 24/7/365 Richmond operations up and running. Troubleshoot and resolve complex network issues while partnering with IT, InfoSec, and business teams to deliver scalable, resilient solutions. Enhance and safeguard network performance by monitoring availability, documenting configurations, and applying best practices to maintain business continuity. You'll spend most of your time on-site at our two Richmond locations, where your presence will make a direct impact. We occasionally offer remote work flexibility when business demands allow, but being present in person is key to ensuring seamless support for our teams. The standard schedule for this role is Monday through Friday, 9:00 a.m. to 5:00 p.m.; however, alternative schedules may be available, including Sunday-Thursday (business hours), Sunday-Wednesday (longer days), Monday-Saturday (business hours), or Monday-Friday second shift (~12:00 p.m.-9:00 p.m.).
Requirements
- Up to 4 years of hands-on experience in enterprise network engineering roles.
- Demonstrated experience with Palo Alto firewalls, Cisco switches, Meraki wireless, Palo Alto Panorama SD-WAN, GlobalProtect VPN, and ZScaler.
- Strong understanding of TCP/IP, routing, switching, wireless, and VPN technologies.
- Familiarity with network monitoring and management tools (e.g., SolarWinds, Panorama, or equivalent).
- Strong troubleshooting and analytical skills with proven ability to resolve performance and security issues.
- Excellent documentation and communication skills, with the ability to clearly explain technical concepts.
- Ability to work primarily on-site in Richmond, VA, with some flexibility for remote work when business needs allow.
- Collaborative mindset and ability to partner effectively across IT, InfoSec, and business teams.
- Will participate in an on-call rotation to support critical network incidents outside of standard hours.
Nice To Haves
- Palo Alto PCNSE, Cisco CCNP, or equivalent professional certification.
- Experience implementing Zero Trust architectures or secure web gateways (ZScaler or similar).
- Exposure to cloud networking (AWS, Azure, or GCP) and hybrid network designs.
- Familiarity with automation or scripting (Python, Ansible, Terraform) for network tasks.
- Experience with enterprise monitoring, logging, and SIEM platforms.
- Understanding of ITIL processes and best practices in change management.
Responsibilities
- Deploying, configuring, and supporting enterprise network technologies: Palo Alto firewalls, Cisco switches, Meraki wireless access points, Palo Alto Panorama SD-WAN, GlobalProtect VPN, and ZScaler.
- Collaborating with Information Security and Infrastructure teams to implement firewall rules, segmentation, and secure networking policies.
- Troubleshooting connectivity issues across LAN, WLAN, WAN, VPN, and cloud-connected environments.
- Performing routine upgrades, patching, and lifecycle management of network hardware and software.
- Supporting business continuity and disaster recovery testing through redundant network design and uptime planning.
- Monitoring network performance, availability, and capacity, and addressing issues proactively to ensure uninterrupted 24/7 site operations.
- Maintaining accurate technical documentation, topology diagrams, and runbooks.
- Partnering cross-functionally to deliver new network solutions that enable scalability, security, and performance.
Benefits
- A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
- A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
- Free SimpliSafe system and professional monitoring for your home.
- Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Administrative and Support Services
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
