IT Network Engineer II

The Trade Desk•New York, NY

About The Position

The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust, ownership, empathy, and collaboration. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day. Do you have a passion for solving hard problems at scale? Are you eager to join a dynamic, globally- connected team where your contributions will make a meaningful difference in building a better media ecosystem? Come and see why Fortune magazine consistently ranks The Trade Desk among the best small- to medium-sized workplaces globally. What we do: The IT Network Engineer II supports, installs, configures, and maintains the organization’s global network/telephony services and supports the company’s global security program. The role will be responsible for implementing various network/telephony projects, upgrades and participates in strategic planning to meet our company objectives. The ideal candidate will be a knowledge expert who is energized by hands on involvement in technology and problem solving.

Requirements

Keyboarding skills and computer proficiency with software knowledge to include MS Office.
Excellent interpersonal, written, and oral communication skills required.
Strong customer service and presentation skills.
Able to analyze customer needs and reach acceptable solutions.
Comprehension and adherence to company procedures and policies required.
Able to perform effectively with minimal supervision, either independently or as a team member.
Able to maintain confidentiality of information and systems required.
Conduct that supports the company’s ethics, core values, and compliance programs.
Bachelor’s degree in related IT field required; Cisco certification desired but not required with demonstrated experience.
Five to eight years of experience in a similar hands-on engineering role working with:
Designing, troubleshooting and maintaining Cisco Meraki routers, firewalls, layer 2 / layer 3 switches, wireless access points and VPN.
Wireless layout and channel optimization, Meraki Advanced Security, QoS prioritization, Traffic shaping, HA/Failover, BGP
Familiarity with Wifi Frequency Bands ie. 2.4 GHz, 5 GHz, 6 GHz, Wi-Fi 6E and Wi-Fi 7
Network security access control systems with IPS, Anti-Malware, Anti-virus, URL filtering, Web Proxy, DDOS mitigation etc.
Comfortable with common networking concepts such as: WAN, LAN. VLAN, IP addressing and Subnets, DHCP, DNS, IPS, VPN, NAT, VoIP, Remote access methods and general network security best practices.
Thorough understanding of switching protocols (VLANs, trunking, STP, POE, etc.)
New site deployments and equipment provisioning or replacement through both in-person installations and pre-configure / ship for remote guided installations.
Advanced network tracing and packet capturing tools such as ping, traceroute, Wireshark, etc.
Two to five years configuration experience working with:
Cloud PBX (Ring Central, Zoom Voice)
Meeting management software (Zoom, Microsoft Teams)
New circuit provisioning and carrier management
Azure infrastructure, virtual networks and virtual devices
Experience with supporting offsite and international users required.
Must be able to sit, stand, walk or a combination of the three for up to 10 hours a day.
Position requires the ability to speak and hear 50% of the time.
Must be able to lift up to 50 pounds.
Must be committed to a high standard of safety and be willing and able to comply with all safety laws and all of our safety policies.
Must be willing to report safety violations and potential safety violations to appropriate supervisor or management.
Attendance: Must maintain regular and acceptable attendance.
Regular Hours: Must be regularly available and willing to work at least 8 hours per day, five days per week, or such other hours per day or hours per week as we determine are necessary or desirable to meet business needs.
Overtime: Must be available and willing to work such overtime per week as we determine is necessary or desirable to meet business needs.
Weekend and Holiday: Must be available and willing to work such weekends and holidays as we determine are necessary or desirable to meet THE TRADE DESK business needs.
Will be required to carry a company-funded smart phone and expected to respond to urgent calls in a timely manner. This may require remote or occasional on-site support.

Nice To Haves

Cisco certification desired but not required with demonstrated experience.
Previous experience working for a hyper-growth company is preferred.
Prior experience working with the ITIL framework in a SOX regulated environment is highly preferred.

Responsibilities

Designs, Installs, Administers, maintains, recommends and is responsible for Global Corporate Network LAN/WAN (Meraki) & Cloud based telephony (Zoom Voice/Ring Central)
Corporate site-to-site and client VPN, Office Wifi Services
RADIUS Authentication
Communications subsystems (VoIP, Zoom Voice, Zoom Meeting Room Collaboration)
Data & voice circuit ordering, installation and Circuit Management
Network projects and standards encompassing LAN, WAN, high availability strategies, QoS, IP, MPLS, VoIP/IP Telephony and office infrastructure.
Network security control systems with Meraki Advanced Security, IPS, URL filtering, Web Proxy, DDOS mitigation etc.
Regional and remote office physical network infrastructure architecture.
Network software/hardware and Global VoIP for new sites and retrofits.
Planning and execution of network migrations, upgrades, and maintenance activities aligned with Change Management processes.
Demonstrated deep experience with network protocols (TCP/IP, DNS, DHCP, IPSEC) certificates and directory authentication integrations.
Participates in security incident response processes and activities as appropriate.
Contributes as a key technical project resource for new site builds across a mixed Windows and MacOS environment (60%/40%)
Leverages best practices approach towards projects, implementations, and issue resolution; ability to provide status updates and reports.
Performs advanced troubleshooting and repair actions on SD-WAN platforms and carrier portals.
Monitors network performance, capacity, security and health metrics to ensure optimal operation and minimal downtime.
Creates and maintains efficient documentation for IT Standards, Policies, Procedures and KB
Operationalize processes that can be performed by the Operations Team.
Provides tier-3 helpdesk support for domain area as needed.
Maintains a high quality of technical support to ensure effective productivity for the management, established employees, and future THE TRADE DESK team members.
Maintains a high level of communication and positive professional relations with our current and/or future vendors and suppliers.
Other duties as assigned.

Benefits

comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents
retirement benefits such as a 401k plan and company match
short and long-term disability coverage
basic life insurance
well-being benefits
reimbursement for certain tuition expenses
parental leave
sick time of 1 hour per 30 hours worked
vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter
around 13 paid holidays per year
Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan