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This position is the third of four levels in the Information Technology (IT) Network Administrator series. Class incumbent is a technical expert in multiple areas of IT. Incumbent's primary role is advanced technical support for the State network infrastructure. They will use an approved ticketing system to monitor, track, document and manage the timely resolution of network problems. Duties include establishing and maintaining sound network performance levels by building network configurations and troubleshooting network problems as well as installing and maintaining communications networks at State-owned/leased facilities, and ensuring networks are operating smoothly and upgraded to provide maximum performance. Individuals in this position must have the skills to successfully analyze and create plans to meet network requirements, while having the ability to present information to senior management; be up-to-date on the latest technology; understand and determine the hardware and wiring needs for facilities; implement and adhere to controls and procedures to protect IT systems; and work as a member of a team to meet their goals as well as improve processes and practices. Duties are performed under the oversight of an administrative or technical supervisor. May act as a technical team lead and may supervise lower-level technicians. A fingerprint-supported background check will be required. In-State travel is also required.
