IT Mobility Asset Management Depot Technician

Zones, Inc.•Charlotte, NC

71d•$22 - $25•Onsite

About The Position

The IT Mobility Asset Management Depot Technician will play a key role in the hands-on configuration, asset tagging, troubleshooting and repair of mobility endpoint devices, including iPads, iPhones, tablets, and cellular phones, in a centralized depot environment. This position focuses on preparing devices for end-user deployment through imaging, configuring use cases, and ensuring compliance with organizational standards. The technician will utilize Mobile Device Management (MDM) platforms such as Workspace One and JAMF Pro to support device enrollment and management. This role requires attention to detail, adherence to documented processes, and collaboration with vendors and IT teams to maintain an accurate inventory of assets.

Requirements

High school diploma or equivalent required; Associate degree or technical certification in IT-related field preferred.
Entry-level to intermediate experience in IT hardware configuration, asset management, or mobility device support.
Experience with Service Now platform.
Ability to perform detailed, hands-on technical tasks such as asset tagging, imaging, and device setup.
Basic troubleshooting skills for endpoint devices and network connectivity.
Strong organizational skills and attention to detail for inventory tracking and reporting.
Ability to work efficiently in a fast-paced, mass-production environment.
Ability to lift and move equipment (up to 50 lbs.) and assist with the receipt, movement, and delivery of stock and pallets.
Comfortable standing for extended periods during device configuration and inventory tasks.

Nice To Haves

Hands-on experience with configuring Apple devices, tablets, or cellular phones is a plus.
Familiarity with Mobile Device Management platforms (Workspace One and Jamf Pro strongly preferred).
Familiarity with ServiceNow or similar asset management software is a plus.
Experience with Active Directory, Apple DEP, Samsung Knox, or other MDM tools.

Responsibilities

Perform hands-on configuration of IT endpoint devices, including unboxing, applying asset tags, installing base images, configuring use cases, and re-boxing devices for deployment.
Assist with connecting devices to the network for imaging, initial setup, and troubleshooting to ensure successful configuration.
Install software, verify security compliance, and configure multiple devices simultaneously in a mass production environment with a focus on accuracy and efficiency.
Record and maintain accurate asset tag information in systems such as Workspace One, ServiceNow, and other inventory tracking tools.
Utilize Mobile Device Management platforms (e.g., Workspace One, Jamf Pro, Apple DEP, Samsung Knox) to enroll devices, distribute applications, and enforce security policies.
Conduct receiving, inspecting, and logging of incoming and outgoing IT endpoint devices and peripherals following established standards.
Assist with basic troubleshooting of hardware and software issues on endpoint devices, escalating to vendors when necessary.
Participate in regular audits of mobility endpoint inventory to ensure accuracy and identify discrepancies or damages.
Provide timely status updates on device imaging and configuration tasks, reporting deviations from standards to leadership.
Adhere to IT policies and procedures for asset tagging, inventory management, security, and device disposal.
Collaborate with IT teams and vendors to support hardware and software deployment projects.
Perform other duties as assigned to support depot operations.
Plan and execute mobile device imaging and configuration tasks, adhering to change management processes.
Maintain detailed records of device configurations, asset tags, and inventory movements.
Ensure devices meet organizational security and compliance standards during setup and configuration.
Communicate effectively with team members and leadership regarding task progress and potential issues.
Provide user and project support for device-related inquiries and deployments.