IT Manger

Mapsys • Columbus, OH

385d • $120,000 - $120,000 • Remote

About The Position

The IT Manager at MAPSYS INC. will lead the IT operations, ensuring that all staff have the necessary technology tools and support to excel in their roles. This position is critical for overseeing the help desk team, IT specialists, and vendors while managing a robust infrastructure with a focus on security, efficiency, and innovation. The IT Manager will prioritize support tickets and foster a technology environment that empowers team members.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent experience.
• 5+ years of IT management experience, with a focus on supporting staff and managing infrastructure.
• Expertise in Fortinet security solutions, Unifi Wi-Fi systems, and Apple infrastructure management.
• Proficiency in managing help desk operations and leading IT teams.
• Familiarity with antivirus software and cybersecurity best practices.
• Strong problem-solving skills and a commitment to providing exceptional service to internal stakeholders.

Nice To Haves

• Certifications in Fortinet NSE, CompTIA Security+, or Apple IT Professional programs.
• Experience implementing ERP, CRM, or other enterprise systems.
• Familiarity with ITIL or other IT service management frameworks.

Responsibilities

• Ensure that IT support tickets from staff are prioritized and resolved promptly, maintaining a high level of service and responsiveness.
• Develop and execute IT strategies that align with the organization's goals, ensuring technology scales with growth.
• Build processes and systems that track, report, and improve ticket resolution times, ensuring continuous improvement.
• Oversee IT infrastructure, including servers, networks, Wi-Fi systems, and endpoint devices, to maintain seamless operations.
• Optimize Unifi Wi-Fi infrastructure, ensuring reliable and secure connectivity across all locations.
• Manage and maintain Fortinet security solutions, safeguarding the network with best-in-class firewalls, VPNs, and monitoring tools.
• Provide expert oversight of Apple infrastructure, including macOS, iOS devices, Apple Business Manager, and MDM solutions.
• Lead and mentor the help desk team and IT specialists, fostering a culture of accountability and high performance.
• Manage relationships with external vendors, ensuring they meet SLAs and align with organizational goals.
• Plan and manage the IT budget, making strategic investments in technology to support the business.
• Identify opportunities for innovation and automation to improve operational efficiency.
• Ensure compliance with cybersecurity standards and data privacy regulations.
• Manage antivirus and endpoint protection solutions, proactively mitigating risks.
• Monitor and improve system performance, identifying and resolving potential issues before they impact staff.
• Ensure business continuity through robust disaster recovery and backup strategies.

Benefits

• Competitive salary starting from $120,000 per year.
• Hybrid work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree