IT Manager

Port of Houston Authority•Houston, TX

13d

About The Position

We are searching for an experienced IT Manager at our Executive Office Building facility. Primary Duties and Responsibilities: Are you ready to think about the future and dream big? At Port Houston, we're seeking individuals who are eager to tackle the most significant challenges of their careers. For over a century, we've been driven by vision and scale, delivering impactful initiatives that shape Houston and the region. Our sustainability and success hinge on attracting, retaining, and nurturing exceptional talent. When you join Port Houston, you're embarking on a journey towards a fulfilling career path. Take the first step in the right direction—are you READY? Position Summary: Provides IT leadership and support to any specific business partner of Information Technology Division. Ensures continued availability to Port infrastructure through IT services and resources. Provides technical guidance to current and new operation's technology initiatives, as well as management of IT projects as it related to IT services for the assigned business area.

Requirements

Bachelor’s degree in Computer Science, Computer Engineering, or related major from a public or accredited private academic institution required; additional years’ experience can be substituted in lieu of a undergraduate degree
5+ years of related information technology experience required
Previous supervisory experience required
Knowledge of underlying technology
Customer service skills
Understanding of IT Process skills (ITIL)
Attention to details and effective organizational skills
Strong decision-making, problem-solving and analytical skills
Effective communication and interpersonal skills with all levels of employees, management, and customers
Tactical critical thinking skills
Negotiation and project management skills
Ability to work in a fast paced environment
Ability to execute and follow-through on Business and IT Master Plan(s)
Leadership Presence
Effective Communication
Planning & Prioritizing
Managing Work Flow (includes Time Mgt)
Coaches and Mentors
Promotes Business Relationships

Responsibilities

Ensure that IT services and resources are highly available and properly disseminated throughout the business area supported
Conduct regular team meetings to ensure alignment with IT and portwide business needs
Manage the timely delivery of high-quality technical support services to employees, contractors, and support staff at Port Houston’s facilities
Engage internal and external customers on daily operations as it relates to Information Technology and support the efforts and projects that need Information Technology to achieve desired results
Build and maintain vendor relationships in an effort to provide support for existing infrastructure and provide innovative ideas to current business environment
Create and provide recommendations/proposals for technology updates and refreshes
Establish trust good working relationship between IT Management and IT staff and within the team; provide opportunities that enhances current skills while challenging individuals to learn something different including soft skills
Manage current IT projects deliverables and timelines
Provide regular updates and status on specific projects and initiatives as specified or requested
Manage issue/request processes, including escalation as necessary, to ensure timely completion of end-user issues and/or requests
Manage process for communicating scheduled and emergency outage activities to leadership and the end-user community
Determine root cause of issues and communicate appropriately to internal and external customers via the appropriate standard IT processes and procedures in a timely fashion
Work with the designated business and IT stakeholders to evaluate technology solutions beneficial to Port Houston
Develop project plans, expectations, and associated documentation and communicate to all team members and stakeholders
Plan, schedule, and track project timelines, milestones, and deliverables, including the management of assigned resources, to ensure the project requirements are met
Develop regular progress reports, proposals, requirements documentation, and presentations, IT Department leadership current on projects, tasks and activities
Act as the liaison between the business and IT
Act in accordance with Port Houston core values (respect, excellence, accountability, diligence, and you)
Perform other duties as required