IT Manager

Strategic Legal Practices•Los Angeles, CA

3h•$100,000 - $130,000•Onsite

About The Position

We are seeking an enthusiastic, personable, and experienced IT Manager to lead firm-wide IT operations while providing advanced end-user support. This role is responsible for all aspects of IT operations, infrastructure, cybersecurity, and systems administration, while serving as the firm’s primary technology leader. The IT Manager will balance day-to-day support with strategic oversight, managing vendors, improving systems, and ensuring secure, scalable technology aligned with the firm’s growth.

Requirements

Bachelor’s degree in Information Technology or related field, or equivalent hands-on experience
5+ years of progressive IT experience, including leadership or management responsibilities
Strong experience with: Microsoft 365 (O365) Windows Server and Windows 10/11 Active Directory and Group Policy End-user hardware and desktop support Networking fundamentals and troubleshooting Backup, disaster recovery, and cybersecurity best practices
Proven experience managing vendors, projects, and technology initiatives
Excellent communication and customer service skills

Nice To Haves

Prior experience in a law firm or professional services environment
Experience working with Managed Service Providers (MSPs)
Familiarity with legal document and practice management systems (NetDocuments, Clio)
Experience with VMware and/or Microsoft Azure
Experience supporting hybrid cloud environments

Responsibilities

Lead and manage all firm-wide IT operations, infrastructure, and support functions
Resolve Level 1, Level 2, and advanced support cases related to end-user issues, infrastructure, and project-based tasks
Provide hands-on support for attorneys and staff, including time-sensitive and VIP workstation issues
Set clear expectations and communicate effectively with users throughout the troubleshooting process
Troubleshoot and resolve issues including: Microsoft 365 / Outlook / Exchange Client/server connectivity File restores and backup requests Remote access (VPN, Citrix, Terminal Services) Password resets and Active Directory requests Networked printer and peripheral issues
Perform root cause analysis (RCA) and continuous improvement initiatives
Design, implement, and maintain secure, scalable IT systems
Administer and optimize Microsoft 365 (Outlook, Exchange, OneDrive, SharePoint, Teams, Power Automate)
Support Windows Server and Windows 10/11 environments
Manage Active Directory, Group Policy, and user access controls
Administer legal document management and practice management platforms (e.g., NetDocuments, Clio)
Support hybrid and cloud environments, including Exchange Online and on-prem systems
Execute system maintenance including patching, upgrades, and critical updates
Own firm-wide cybersecurity strategy, including MFA, endpoint protection, backups, and disaster recovery
Ensure compliance with legal, ethical, and regulatory requirements applicable to law firms
Monitor system performance and proactively identify risks and vulnerabilities
Manage data protection, incident response, and system hardening
Manage relationships with MSPs, vendors, and third-party technology providers
Coordinate escalations, warranty service, and vendor support engagements
Oversee device provisioning, configuration, deployment, and lifecycle management
Maintain accurate IT inventory records for hardware, software, and licenses
Manage technology budgets, renewals, and vendor performance
Lead technology-related onboarding and offboarding for employees
Develop, document, and enforce IT policies, procedures, and best practices
Provide guidance, training, and technical leadership to attorneys and staff
Serve as the firm’s primary point of accountability for technology decisions

Benefits

401(k) with Employer Match – Plan for your future with confidence and company support.
Health, Dental, and Vision Insurance – Comprehensive coverage to keep you and your family healthy.
Short-Term, Long-Term Disability & Life Insurance – Financial protection for life’s unexpected events.
Paid Parking – Convenient and covered, so you can focus on your day.
Generous Paid Time Off – Ample time to rest, recharge, and take care of personal matters.
Employee Referral Program – Earn rewards for introducing talented individuals to our team.
Employee Assistance Program (EAP) – Confidential resources for personal and professional support.
Employee Discount Program – Access to exclusive savings on a variety of products and services.
Coverage of bar dues and CLEs
Ongoing professional development opportunities