IT MANAGER

SPOKANE TRIBE-SPOKANE RESERVATION•Wellpinit, WA

About The Position

The Enterprise IT Manager is responsible for building, maintaining, and securing Spokane Tribal Enterprises’ technology infrastructure in alignment with STE’s core values of Family, Honor, Compassion, Time, Self-Reliance, Hospitality, Unity, Accountability, and Curiosity. This role provides both hands-on technical leadership and strategic oversight of enterprise-wide systems, ensuring reliable, secure, and scalable technology solutions that support retail, distribution, and corporate operations.

Requirements

Minimum five (5) years of experience as a Network Administrator or Server Administrator.
Strong hands-on experience with virtualization technologies and enterprise infrastructure.
Advanced knowledge of networking concepts including TCP/IP, routing, switching, firewalls, IP addressing, and subnetting.
Strong working knowledge of Microsoft server and workstation operating systems, Active Directory, Azure AD, DNS/DHCP, and security tools.
Experience supporting multi-site, multi-environment enterprise systems.
Ability to troubleshoot complex infrastructure, network, security, and application issues.
Strong project management and implementation skills.
Excellent written and verbal communication skills.

Responsibilities

Provide leadership, mentorship, and tools for success to IT administrators supporting infrastructure, network, and desktop environments.
Train and develop junior IT staff in technical and operational best practices.
Foster collaboration, accountability, and continuous learning within the IT Services team.
Design, build, install, test, and support enterprise infrastructure systems, including servers, networks, desktops, and mobile devices.
Provide advanced system administration and Tier 2/3 support for complex enterprise systems across cloud and on-premises environments.
Perform system-level design and configuration, including hardware, operating systems, and platform specifications.
Ensure high availability, performance, and reliability of enterprise applications and services.
Configure, install, and maintain firewalls, switches, routers, and wireless networks across all STE locations.
Partner with internal and external security teams to ensure systems are patched, monitored, and secure.
Build and deploy enterprise monitoring solutions to support capacity planning and system visibility.
Participate in on-call rotation and respond to outages or degraded system performance.
Serve as technical subject matter expert and liaison with vendors and service providers.
Coordinate escalations with vendor support teams during incidents.
Lead and support infrastructure-related projects, upgrades, and new implementations.
Support disaster recovery planning and execution.
Develop and maintain processes and procedures for managing infrastructure, networks, and devices.
Implement standardized technology ordering based on job roles and business needs.
Design and implement automated ticketing systems to improve service levels, accountability, and tracking.
Develop clear escalation and contact procedures for system incidents.
Obtain Fuel Systems Technician certification to serve as first-line support for fuel system technology.
Lead full network rebuilds to enable seamless access and connectivity across all STE locations.
Eliminate reliance on NDM remote support.
Implement enterprise-wide password management and mobile device management solutions.