IT Manager (Hybrid or Remote)

Intact Specialty Solutions • Canton, MA

7d • $132,000 - $175,000 • Hybrid

About The Position

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community. Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you. Who we are At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team. The opportunity We currently have an opportunity for an IT Manager to join our Corporate IT team based in our Canton, MA; Farmington, CT; Salem, VA offices or remotely within the United States. The IT Manager is responsible for the support of company applications, serving as a business and delivery liaison between internal and external customers. Manages cross functional planning and project teams in the establishment, design and implementation of new or revised systems and programs. Provides leadership and direction to a team of Business Analysts, providing timely and insightful direction and coaching on roles, responsibilities, business strategy, and customer-driven culture expectations. Inspires and equips Business Analysts to excel in stakeholder engagement, requirements discovery, and value-driven delivery. Cultivates an environment that promotes autonomy, collaboration, and strategic alignment with organizational goals.) Some of the IT Manager responsibilities include but are not limited to: Provides leadership and oversight to direct reports by establishing goals, providing coaching and feedback, evaluating performance, and supporting development and training initiatives. Proven ability to lead and guide Business Analysts in effective backlog management, stakeholder engagement, requirements gathering, and translating business needs into actionable solutions Establishes and maintains strong business relationships with both senior and operating level business leaders across the organization, customers and vendors. Ability to facilitate consensus among diverse stakeholders and ensure clarity of product vision and priorities. Be a thought partner to the team, IT and business stakeholders, providing recommendations for improvements of processes and tools, or defining new strategic IT capabilities. Coaches and mentors’ direct reports, supporting their growth in technical knowledge, project delivery, agile methodologies, and overall personal development. Provides strategic direction and empowers teams to deliver innovative, high-quality solutions that meet business objectives. Champions agile principles, fosters accountability, and removes barriers to enable timely, value-driven outcomes. Ensures technology initiatives align with business goals, drives digital transformation, and leads change management efforts across the organization. Acts as the point of contact for escalated department/team issues and facilitate the prioritization process. Stays current with technology and industry trends and best practices, guiding the team in adopting new tools and approaches. Manages delivery team members through projects and the project life cycle; accountable for identifying needs, securing commitments and monitoring progress of deliverables. Meets scheduled milestones to ensure project/program objectives are met. Responsible for communication of project progress with senior IT and business leadership. Participates in key IT and assigned business unit governance, planning and initiative review teams, committees and meetings. Demonstrates emotional intelligence in all interactions, cultivating trust, empathy, and open communication within the team and across the organization.

Requirements

• Bachelor’s Degree in Computer Science, Information Systems, Data Analytics, Business Administration or other related field or equivalent work experience.
• 7-10 years of IT and business/industry work experience.
• Demonstrated success in leading, coaching, and developing teams in a dynamic environment, including teams performing Business Analyst functions
• Advanced understanding of IT applications and technologies.
• Strong emotional intelligence, communication, and interpersonal skills.
• Experience with agile methodologies and tools, as well as modern IT delivery practices.
• Experience with AI-driven solutions (ChatGPT, RPA, predictive analytics) and integrating automation.
• Experience with Business Analyst and Underwriting.

Responsibilities

• Provides leadership and oversight to direct reports by establishing goals, providing coaching and feedback, evaluating performance, and supporting development and training initiatives.
• Proven ability to lead and guide Business Analysts in effective backlog management, stakeholder engagement, requirements gathering, and translating business needs into actionable solutions
• Establishes and maintains strong business relationships with both senior and operating level business leaders across the organization, customers and vendors.
• Ability to facilitate consensus among diverse stakeholders and ensure clarity of product vision and priorities.
• Be a thought partner to the team, IT and business stakeholders, providing recommendations for improvements of processes and tools, or defining new strategic IT capabilities.
• Coaches and mentors’ direct reports, supporting their growth in technical knowledge, project delivery, agile methodologies, and overall personal development.
• Provides strategic direction and empowers teams to deliver innovative, high-quality solutions that meet business objectives.
• Champions agile principles, fosters accountability, and removes barriers to enable timely, value-driven outcomes.
• Ensures technology initiatives align with business goals, drives digital transformation, and leads change management efforts across the organization.
• Acts as the point of contact for escalated department/team issues and facilitate the prioritization process.
• Stays current with technology and industry trends and best practices, guiding the team in adopting new tools and approaches.
• Manages delivery team members through projects and the project life cycle; accountable for identifying needs, securing commitments and monitoring progress of deliverables.
• Meets scheduled milestones to ensure project/program objectives are met.
• Responsible for communication of project progress with senior IT and business leadership.
• Participates in key IT and assigned business unit governance, planning and initiative review teams, committees and meetings.
• Demonstrates emotional intelligence in all interactions, cultivating trust, empathy, and open communication within the team and across the organization.

Benefits

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees