IT Manager

ViaPlus by VINCI Highways•Broomfield, CO

36d•Onsite

About The Position

The IT Manager plays a critical role in supporting the Northwest Parkway by ensuring the reliability, security, and performance of technology systems that enable tolling operations, highway infrastructure, back-office business functions, and enterprise operations. This position requires deep understanding of the tolling and transportation environment, including field-based operational systems, combined with strong expertise in enterprise and corporate IT. The IT Manager is responsible for executing technology strategies, managing day-to-day IT operations, and ensuring that both mission-critical roadway systems and administrative technology platforms operate seamlessly. Success in this role depends on the ability to bridge operational highway technology with back-office systems while maintaining high availability, cybersecurity, and regulatory compliance.

Requirements

Microsoft 365 and Azure / Entra ID administration
Hybrid identity, endpoint management, and mobile device management (Intune, MDM)
LAN/WAN and network security infrastructure (firewalls, switches, wireless, VPN)
Monitoring and security tools, including firewall analytics and intrusion prevention
Voice and communications platforms (VoIP, call center systems, SD-WAN)
Active Directory, Group Policy, DNS, DHCP, and certificate services
Endpoint security and threat protection
Backup, restore, and disaster recovery solutions (on-prem and cloud-based)
Virtualized and cloud environments (VMware, Hyper-V, Azure, AWS)
Support for Dedicated Short-Range Communications (DSRC) and short-range wireless systems
Security and surveillance systems, including CCTV and NVR platforms
Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience
Minimum of 8 years of progressive experience in IT infrastructure, operations, or technology management
Demonstrated experience supporting tolling systems, transportation infrastructure, or field-based operational technology
Strong background in enterprise and back-office IT support
Experience managing vendors, budgets, and technology portfolios
Proven ability to operate in a 24/7, mission-critical environment
Strong interest in emerging technologies and digital innovation within the transportation and tolling industry

Responsibilities

Oversee IT systems supporting highway and tolling operations, including lane equipment, roadside devices, cameras, sensors, networking hardware, and related infrastructure
Partner with operations, maintenance, and engineering teams to support field technology needs and troubleshoot system issues impacting roadway operations
Coordinate installation, maintenance, and upgrades of field systems and ensure minimal disruption to tollway systems and operations
Serve as the IT escalation point for critical incidents impacting field systems and customer-facing technology
Work with vendors and integrators to support tolling, ITS, and highway-related technology platforms
Organize and supervise daily monitoring, maintenance and troubleshooting of roadside equipment and servers
Take part to the on-call process to ensure 24/7 reliability of the toll collection system
Ability to run and terminate network cables in indoor and outdoor envionments
Manage day-to-day IT support for office-based staff, including desktops, laptops, mobile devices, printers, collaboration tools, and core business applications
Ensure reliable network connectivity, cybersecurity controls, data backups, and system access for all users
Support enterprise applications, including HR, finance, payroll, and operational systems, in coordination with corporate IT teams
Oversee IT asset management, inventory, and lifecycle planning
Organize and supervise daily monitoring and maintenance of servers and processes
Test and apply new software and maintenance patches
Coordinate and provide (as needed) Helpdesk support to Back-Office and Call Center users
Act as the primary IT point of contact for the Northwest Parkway project, coordinating with corporate IT leadership and external partners
Develop and enforce IT policies, procedures, and security standards in alignment with company and client requirements
Manage IT vendors, contracts, and service-level agreements
Participate in budgeting, forecasting, and planning for IT-related expenditures
Provide guidance and support to on-site and remote IT support resources as applicable
Ensure compliance with cybersecurity, data protection, and regulatory requirements applicable to transportation infrastructure
Support audits, system documentation, and incident response activities
Identify technology risks and recommend mitigation strategies to ensure business continuity
People management: They act as a people manager by partnering within the organization to attract the right professional leadership and talent to ensure their team is staffed according to requirements and all team members are fully utilized. Ensure that employees reporting to you are engaged and understand their career opportunities, by taking responsibility for the development and training of all team members.