IT Manager

JS International, Inc. • Fall River, MA

131d

About The Position

Are you an IT leader who loves solving problems, coaching teams, and making technology an advantage for the business? We’re looking for an IT Manager to guide our small but growing team, streamline IT operations, and partner with leadership on technology initiatives that impact the entire organization. This is a hands-on leadership role where you’ll balance daily operations with longer-term projects, ensuring our systems are reliable, secure, and scalable. If you’re energized by creating structure, driving accountability, and mentoring a team while still rolling up your sleeves when needed, this is the role for you.

Requirements

• 6+ years in IT, including 3+ in support/service desk operations and at least 2+ in a leadership role.
• Windows endpoint management, SaaS administration (Microsoft 365, Google Workspace), networking fundamentals, and hands-on RMM experience.
• Comfort with project management/workflow tools (ClickUp, Asana, Jira, etc.).
• Strong follow-through, ability to keep projects and people accountable, clear communication with technical and non-technical stakeholders.

Responsibilities

• Manage, mentor, and develop a team of 2–4 IT technicians.
• Provide scheduling, coaching, and performance feedback.
• Foster a collaborative, solutions-first culture.
• Oversee the service desk and ticket flow in our RMM system (NinjaOne, ConnectWise, Datto, etc.).
• Ensure tickets are triaged, prioritized, and resolved within SLAs.
• Maintain asset inventory, SaaS licenses, and endpoint compliance.
• Translate business goals into actionable IT tasks using ClickUp or similar tools.
• Track project progress, manage dependencies, and remove blockers.
• Coordinate with vendors and cloud partners for infrastructure/ERP maintenance, cutovers, and escalations.
• Implement and enforce security policies (MFA, access reviews, phishing simulations).
• Document exceptions and escalate incidents promptly.
• Keep leadership informed with clear reporting on IT health and security posture.
• Maintain SOPs, knowledge-base articles, diagrams, and process guides.
• Deliver weekly status reports covering ticket trends, project progress, and upcoming initiatives.

Benefits

• Health, dental, and vision insurance
• Life, AD&D, accident, cancer, and critical illness coverage
• Short & long-term disability
• 401(k) with company match
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees