Client IT Manager - vCIO

Centre Technologies•Austin, TX

23d•Hybrid

About The Position

Our vCIO will provide the strategic technical alignment and vision for Centre Technologies clients and assist them with escalated questions or concerns. You will own the relationship between Centre Technologies and the clients to be a subject matter expert with our client’s business. You will prove Centre Technologies’ value through long-lasting relationships and drive customer retention. Customer Success is essential to the success of the business and will help achieve that by helping client’s obtain their business goals. Primary duties of this role involve conducting client meetings, initiating client communications, and working with our service team to coordinate support efforts. This is a fast-paced, multifaceted position that requires you to learn about our client's business, understand how they leverage IT as a competitive advantage, provide guidance on reducing their IT Risks, and help provide strategic IT planning and budgeting. Our ideal candidate has impeccable attention to detail as well as strong communication and execution skills. We’re looking for someone who is meticulous, thorough, and efficient. Multi-tasking and organizational skills are a MUST.

Requirements

Bachelor’s degree required.
A solid understanding of IT Systems and Infrastructure
Proven experience working with Executive-level clients
A solid understanding of business operations and budgeting
Experience in designing or scoping projects
Outstanding communication and presentation skills
Customer Service-oriented mindset with a passion for serving others

Responsibilities

Schedule and deliver Quarterly Technology Business Review (TBR) meetings with clients.
Create reports and agendas
Make appropriate recommendations for new technology solutions during TBRs and as-needed
Client account management
Research and scan IT solutions or frameworks for specific industry segments
Work with the Solutions Architects and Service Delivery teams team to identify and develop solutions/resources to solve client problems
Create and update partner technology roadmaps and budgets, and work with the Operations team to understand and recommend changes
Work with clients to understand their business needs and challenges and develop technical or process-based solutions
Conduct monthly phone check-in calls to clients
Constantly review the health and wellness of client technology
Monitor service activities and make recommendations when appropriate
Make recommendations to customers about future technology improvements.
Work with sales team to develop proposals for customers.
Review client agreement performance and recommend service agreement renewal terms

Benefits

Hybrid Work Options
Paid Time Off
Paid Holidays
Medical, Dental, Vision, and 401(k) with employer match contributions
Stability to grow alongside hard workers in a collaborative environment with opportunities to grow professionally

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