IT Manager, Transportation Applications (remote)

Barrett Distribution Centers • Franklin, MA

1d • $120,000 - $140,000 • Remote

About The Position

The IT Manager, Transportation Applications, reporting to the Director of IT Workplace Technology Support, oversees Barrett’s transportation and logistics systems, including applications, automations, integrations, and ongoing development. This role manages vendor relationships and the internal transportation development team while partnering with the transportation department to plan, implement, optimize, and maintain transportation technology, projects, and system requirements.
This position works Monday through Friday, from 8am-5pm.
The compensation range for this position is $120K-$140K, depending on experience.

Requirements

• Bachelor’s degree in Business Management, Supply Chain Management, Information Technology, or related field required. 8+ years of equivalent experience may be considered in lieu of a degree.
• Eight (8)– Ten (10) years of experience in IT, transportation technology, or 3PL environments including a minimum of Three (3) years of leadership experience.
• Experience with transportation and logistics software platforms deployed in cloud environments (AWS or similar).
• Hands-on experience with software development methodologies.
• Strong technical aptitude and ability to learn new technologies quickly.
• Strategic and innovative thinker with the ability to challenge existing processes and drive transformation.
• Excellent written and verbal communication skills, able to translate complex concepts into terms and format appropriate for the audience.
• Able to balance competing priorities, complex situations, and tight deadlines.
• Comfortable enforcing internal standards when required. Strong emphasis on organizational skills and attention to detail.

Responsibilities

• Lead a remote, multi-disciplinary team in planning and executing Barrett’s transportation technology strategy and initiatives.
• Oversee Transportation Management Systems (TMS) and related logistics platforms, including parcel shipping, reverse logistics applications, and integrations.
• Manage vendor relationships to ensure high levels of service, responsiveness, and business support.
• Lead system upgrades, redundancy initiatives, integrations, and process automation projects.
• Oversee the Transportation Development team’s Service Desk queue, ensuring SLA compliance, issue communication, and proper escalation.
• Ensure timely, accurate resolution of issues with appropriate documentation in IT Service Desk tools.
• Serve as a subject matter expert in: ProShip parcel systems, rate shopping, label requirements, carrier integrations, and returns processing, Transportation regulations and compliance standards, Salesforce case and issue management tools
• Ensure documentation and technical specifications meet departmental standards.
• Partner with internal teams to improve existing systems and develop new processes.
• Define, monitor, and communicate KPIs for transportation technology initiatives.
• Recruit, onboard, develop, and retain high-performing team members through coaching, mentoring, and career development planning.
• Conduct regular performance evaluations, provide timely feedback, and address performance issues in alignment with company policies.
• Set clear goals for team members and support ongoing training and development.
• Conduct regular team and one-on-one meetings and communicate company updates (GGOB).
• Ability to travel up to 25% of the time.
• Perform additional duties and projects as assigned.

Benefits

• Health, dental, and vision insurance
• Opportunities for advancement – we love to promote from within!
• Ongoing training and leadership development
• Profit-sharing program – all employees benefit when the company succeeds!
• Competitive compensation
• Tuition reimbursement
• 401K savings plan with company match
• PTO
• A second-to-none culture where you’ll be treated like family and allowed to excel

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees