IT Manager, Service Desk

New York University • New York, NY

9d • $85,000 - $105,000

About The Position

The IT Manager, Service Desk at the Tisch School of the Arts (TSOA) plays a key role in overseeing the daily operations and performance of the IT Service Desk, ensuring that inquiries and issues from faculty and staff are resolved promptly and professionally, following established procedures and standards. Develop collaboration and partnerships among Tisch departments, Tisch IT, and NYU IT. Assists the TSOA IT Leadership in service delivery and operational excellence across IT services, including user support in infrastructure, systems, and endpoints.

Requirements

• Bachelor's Degree Computer Science, Information Technology
• 5+ years experience in providing supervision and customer support in a customer-facing technology IT environment
• Excellent organizational, supervisory, interpersonal, verbal, and communication skills
• Thorough understanding of Windows and Mac OS
• Hands-on experience with at least one of the following programming languages - Bash script and PowerShell
• Knowledge of Active Directory, OSI network model, and information security best practices
• Expertise in computer hardware, software, and network troubleshooting & technical documentation

Nice To Haves

• Master's Degree Computer Science, Information Technology
• 5+ years Experience providing technology support in higher education, including knowledge of specialized software, systems or technologies
• Computer hardware and software troubleshooting and understanding
• Project management skills
• Prioritization and ability to lead and delegate
• Expertise in audio/video systems and classroom technologies

What This Job Offers

• Job Type: Full-time
• Career Level: Manager