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As a IT Manager, Service Desk Problem Management, you will be responsible for managing and overseeing the service desk problem management process. Your role will involve ensuring the timely resolution of IT issues, identifying root causes, and implementing preventive measures to minimize future incidents. Your role will involve partnering with cross-functional teams and senior executives to understand business needs and develop technology solutions that meet those needs. You will report directly to the IT Director of Workplace Employee Experience. This role will work out of our Morris Plains, Charlotte or Houston location on a hybrid work schedule. This position is intended to convey to the new, independent company, to be named Solstice when the separation occurs. This is expected to occur in late 2025 or early 2026. In this role, you will have a significant impact on the employee experience by providing innovative technology solutions that enable a modern and flexible work environment. You will drive the adoption of digital tools and platforms that enhance communication, collaboration, and productivity. Your leadership will play a critical role in shaping the future of workplace technology at Honeywell.
