IT Manager, Senior | IT Network Operations & Maintenance

APS•Phoenix, AZ

8d•Remote

About The Position

At APS, we’re committed to powering Arizona’s future with safe, reliable, and affordable energy. As the Senior Manager of IT Network Operations & Maintenance, you will lead the strategy and execution behind resilient, secure, and high-performing communication systems that keep our grid and business running. This role oversees enterprise network operations, IP engineering, and security across a statewide utility environment—ensuring operational continuity and modernization of critical infrastructure. Your leadership will foster collaboration across teams, champion innovation, and deliver solutions that support safe, reliable utility operations for Arizona communities.

Requirements

Experienced Leader: Proven ability to lead complex technical and operational teams, including union-represented workforces.
Technical Expertise: Strong knowledge of IP network engineering, security operations, and enterprise network management.
Strategic Thinker: Skilled in aligning technology investments with long-term business goals.
Collaborative Partner: Builds trust, embraces diverse perspectives, and drives shared success.
Innovator: Courageous in navigating risk, learning, and improving to design for tomorrow.
BS in Computer Science, Electrical Engineering or related degree
PLUS eight (8) years of progressively responsible, related experience in areas of assignment , or an equivalent combination of relative education and work experience.
AND five (5) years previous supervisory experience and demonstrated effective leadership, project management, interpersonal and communications skills.

Nice To Haves

Demonstrated ability to apply advanced techniques and guide others in application.
Knowledge of production processing and support center activities preferred.
Knowledge of distributed and/or mainframe environments, network architecture, office product standards, applications, and web technology.

Responsibilities

Lead Network Operations: Direct enterprise IP network engineering, security operations, and field services to maintain critical infrastructure.
Ensure Reliability & Security: Oversee incident response and operational continuity for high-performance communication systems.
Drive Modernization: Champion upgrades to communication platforms and infrastructure to meet future business needs.
Manage Resources: Optimize budgets, staffing, and vendor partnerships for efficient and effective delivery.
Foster Collaboration: Build a high-performance culture across leadership and union teams to achieve shared success.
Direct a major segment of IT activities to support planning, project management, portfolio management, application development and support, operating systems, middleware,enterprise engineering, construction, network operations and support, database administration, and security.
Provide leadership and direction for delivering IT support and services.Develop and retain a highly skilled IT team including leadership personnel and leadership back up.Create and sustain business/technical literacy and maintain clarity about values, visions, meaning and purpose.
Participate in the identification and evaluation of changes and trends in technology and practices.Implement integrated plans and systems, and ensure consistency with technical and business architecture while meeting tactical objectives.Support business justification and assessment of cost and impact of technological changes.
Oversee the development and implementation of budget and resources needed for cost effective operations.Ensure IT expenditures remain within approved budgets in support of business plans.Minimize short and long-term IT investment costs.
Direct efforts to meet client expectations and maintain appropriate service level targets.Resolve design/engineering/operational issues and recommend and implement viable alternatives and solutions.
Ensure architectural, business and regulatory requirements and standards are met.Ensure availability of application/operational systems and processes at a high level of performance and availability.
Manage the development of business plans and resources to ensure operations continuity and to ensure the integrity of corporate data, proprietary information and related intellectual property through information security and access management.
Oversee the management of contractor and vendor services and work relationships.
May direct the design, development, engineering and construction of information and communication systems and networks.Manage major projects, tests and evaluation programs.Ensure integration, implementation, and operation of new and existing systems and enhancements, physical infrastructure, networks and hardware for voice/data/computation or capacity.
May direct staff engaged in development and support of business applications, infrastructure operational systems, middleware, data services, and security for information and communication systems.May oversee the implementation and support of software infrastructure and systems.