Advanced Professional and technical work in leading and managing a functional area of the department that is both strategic and tactical in nature. It requires the incumbent to possess strong interpersonal, leadership, and technical competencies, with the capacity to direct and oversee analytical, technical, and administrative work products in support of mission critical systems and operations across the enterprise. The incumbent is accountable for personnel and work products that achieve strategic business objectives and desired outcomes, and for the creation and enforcement of departmental and enterprise standards, policies, and procedures that govern business operations. The incumbent must be a visionary, having the capacity to see things not as they are, but how they could be; with the ability to motivate and influence others to translate vision into actions and meaningful contributions that drive performance to higher levels of efficiency and effectiveness, quality, productivity, and customer satisfaction. The incumbent is responsible for assigning work for the completion of analysis, design, development, configuration, testing, training, documentation, and production support; and requires leadership, initiative, creativity, and original thinking that are performed independently, or under the general guidance of senior management, and with extensive latitude for individual and team initiative, judgment, and discretion. The incumbent oversees work with customers to determine hardware, software, and system functional requirements through business analysis, and facilitates strategic planning initiatives to achieve business value through partnership. The incumbent reports to a senior manager, or designee. Note: This position has been designated by the Manatee County Commission as serving at the will and pleasure of the County Administrator. Employees so designated may be terminated at any time with or without cause. Working Conditions: Indoor/office situation; high noise environment while performing certain responsibilities. Lifting equipment up to 50 lbs. alone; up to 75 lbs. with assistance. Essential Functions: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position. Area of Assignment: Business Services, PMO Manager The PMO Manager plays a critical role in ensuring that the PMO team and the projects they manage are executing effectively and are aligned to the standards and processes defined for the PMO. The PMO Manager will serve as a liaison between project teams, business units, and the stakeholder leadership teams. They will support and mentor project managers, ensuring consistent delivery practices and professional development. The PMO Manager will, also, lead technical projects requiring cross-functional collaboration and facilitation between ITS PMO and all MCG departments and constitutional offices. The incumbent is an effective team builder and provides broad leadership skills in a manner that fosters commitment, team spirit, pride, and mutual trust and respect. Plans, organizes, assigns, and directs the work of highly skilled subordinates for complex problems and projects, and routinely interfaces with peers, customers, vendors, consultants and other key stakeholders for progress reporting, support, and organizational readiness. The incumbent motivates others and is a catalyst for organizational and process change that is committed to challenging the status quo; and creates and oversees business process disciplines in performing work assignments in an effective and efficient manner, while leading continuous improvements and business process teams. The incumbent creates and instills a shared vision within others, and has the ability to coach, mentor, and guide others to achieve that vision through others. Establishes and champions effective governance models, committees, and teams necessary to achieve business objectives and economies of scale; and serves on them. Assesses resources and capabilities to influence, develop, and motivate others to change or improve standards, policies, procedures, and work plans to enable a high-performance organization. Champions the departmental and enterprise vision and mission; and allocates resources aligning closely with what is most important to the business. Leverages the PMO for planning, implementing, reporting, and evaluating work; and develops a responsive culture of disciplined project management and quality assurance best practices for all work products. Creates project plans, executes, and supports business strategies and solutions that meet critical success factors and desired outcomes, with appropriate key performance indicators for monitoring effectiveness with measures and controls. Creates business cases that justify cost in terms of business value and return on investment and maintains the highest standards of financial stewardship. Participates in the completion of the annual strategic business plan and budget proposal and is accountable for completing responsibilities within the parameters of both. Develops a responsive customer service culture, service level consistency, and operational transparency, leveraging best practices and integrated business processes to govern service management; and creates service level criteria, and meets or exceeds service level commitments in pursuit of customer satisfaction. Manages customer expectations through effective Business Relationship Management, actively promoting ideas, concepts, and initiatives using interpersonal communication skills to facilitate business relationships, encourage cooperation, and resolve conflicts. Stays on the cutting-edge of relevant technology by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations; and encourages others to do the same. Directs and performs analysis and evaluation for the selection of vendor-supplied work products including hardware, software, and services, determining optimum business solutions that meet design specifications, mitigate operational risk, and meet customer expectations. Regularly prepares and delivers verbal and written presentations to peers, executives, customers, and special committees; and listens, considers all perspectives, and ensures understanding at all levels of the organization. Utilizes the performance evaluation process for the growth and development of departmental resources, and creates employee developmental plans, evaluates, and counsels organizational and employee performance. Performs other related work (including weather or extreme emergency duties) as required. Incumbent must have prior leadership or supervisory responsibility, and general knowledge of all applicable subject matter areas, with advanced proficiency in one or more of the following fields Database Administration, Network Services, Desktop Services, Server Administration, Application Design, Application Development, Solution Life-Cycle Management, Enterprise Architecture, Quality Assurance, Incident/Problem Management, Change Management, Configuration Management, Security Management, Financial Management, Service Management, Customer Service Center, Production Application Services, Storage Area Network, Middleware Services, Project/Portfolio Management, Document Management, Wireless Communications, Telecommunications, Radio, Audio Visual, Geographical Information Services, Internet/Web Services, Business Intelligence, and Organizational Development. Subject matter experience must be current with particular emphasis on leadership, innovation, and customer service accomplishments.