IT Manager - M365/EUC
About The Position
The IT Manager - M365/EUC manages a small team of IT professionals supporting multiple sites across the U.S. The IT Manager will be responsible for ensuring reliable, secure, and efficient end-user technology services, driving continuous improvements, and providing responsive customer service to internal stakeholders. This role is eligible for a hybrid work schedule, but there is a strong expectation of being in-office frequently to provide the highest level of internal customer support across our teams. This role offers the opportunity to take ownership of a critical area of our IT operations, lead a capable team, and directly impact the productivity and success of our employees across the organization. If you are a proactive IT leader with strong Microsoft 365 expertise and a passion for delivering excellent customer support, we encourage you to apply!
Requirements
- Bachelor's degree in Information Technology, Computer Science, or related field required
- 7+ years of progressive IT experience with emphasis on Microsoft 365 and end-user support with at least 3 years in a supervisory or team lead role.
- Proven experience delivering Microsoft 365 assessments, migrations, and modernization projects
- Strong technical expertise in Microsoft 365 ecosystem (Exchange Online, SharePoint, Teams, OneDrive, Intune, and related security/compliance features).
- Knowledge of end-user computing environments, device management, and support best practices
- Excellent troubleshooting, problem-solving, and decision-making skills
- Ability to balance hands-on technical work with managerial oversight
- Strong customer-service orientation with effective communication skills across technical and non-technical audiences
- Demonstrated ability to manage multiple priorities and projects in a fast-paced environment
- At least L2 level hands on knowledge in Active Directory services
- This is a safety-sensitive position that requires candidates to successfully pass a post-offer drug screening prior to employment. One of the essential job functions is the ability to work in a constant state of alertness and in a safe manner.
Nice To Haves
- Experience supporting multiple sites or distributed user bases a plus
- Relevant certifications (e.g., Microsoft 365 Certified, Enterprise Administrator Expert, etc.) are a plus
- Vendor management and budget planning skills a plus
Responsibilities
- Lead, coach, and develop a team of IT professionals.
- Oversee administration, optimization, and security of Microsoft 365 services
- Manage the end-user computing environment, including desktops, laptops, mobile devices, peripherals, and collaboration tools
- Ensure timely and effective resolution of escalated IT support issues, serving as the escalation point when necessary
- Establish and enforce IT standards, polices, and best practices for end-user technologies and Microsoft 365
- Partner with business leaders to understand needs, prioritize projects, and deliver technology solutions that enhance productivity
- Manager hardware and software inventory, license compliance, and lifecycle planning
- Support IT infrastructure initiatives in coordination with other IT leaders
- Drive continuous improvement by identifying opportunities for automation, self-service, and user-training
- Develop and monitor key metrics for IT service delivery, ensuring high levels of internal customer satisfaction
- Contribute to IT budget planning and vendor management as it relates to end-user technologies and M365 services.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Merchant Wholesalers, Durable Goods
