IT Manager - Informatics

The University of Oklahoma • Norman, OK

76d

About The Position

The College of Dentistry has an exciting opportunity in our Dental Informatics group to advance the strategic deployment of Employee Health Record systems in support of digital dentistry and providing the best experience for the Customer and Staff. This position directs and supports the college in the areas of computer operations, system administration and computer technology for the electronic health records systems. Works with College Dean in directing, planning, and evaluating the administrative, educational, and research data processing needs and leads the team that designs, supports and maintains the College's four electronic health records systems and the related applications and technologies for the clinical mission.

Requirements

• Bachelor's Degree.
• 36 months in management, leadership, or project experience.
• Will accept 48 months related experience in lieu of the Bachelor's degree for a total of 84 months of experience.
• Advanced knowledge of business software and hardware.
• Ability to supervise staff and communicate directions and expectations effectively.
• Ability to read and understand complex written materials.
• Must be detail oriented for accuracy of data and information.
• Ability to communicate verbally and in writing.
• Ability to evaluate projects/programs and produce reports.
• Ability to handle stress and finish projects in a timely manner.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Ability to work independently and with interdepartmental teams.

Nice To Haves

• Prior experience leading an application support team desired.
• Candidates with either well-rounded IT skills or those with specific electronic health record support experience are preferred.

Responsibilities

• Supervises and leads employees to include but not limited to hiring, training, coaching, mentoring, evaluating performance, disciplining, and terminating.
• Recommends budget for personnel, materials, and equipment.
• Develops and implements strategies for proactive customer support and continual process improvement to ensure the consistent, efficient, and effective resolution of any customer support issues that arise.
• Provides expertise in process improvement and quality management topics.
• Creates and defines metrics and key performance indicators.
• Identifies and communicates organization successes and progress of projects, process improvement or change management initiatives.
• Lead collaborative and innovative thinking activities that will result in process improvement.
• Develops, implements, and maintains the IT Service Management System.
• Performs related duties as assigned to successfully fulfill the functions of the position.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees