IT Manager End User Services Corp
About The Position
Live the experience. From professional empowerment to continual learning opportunities. From ongoing investment in new and emerging technologies to a career of self-determination. At Ulta Beauty, our tech team is critical to our scalability-and is recognized that way. We've been defined as a "mature start-up." A place where interdepartmental exposure, open doors, and genuine collaboration is ubiquitous. Where challenges come fast and furious, requiring agility, mental dexterity, and creativity. Where our passion for better solutions drives us and is core to who we are. We're engineering for the future of retail, and it's no-holds-barred. But for those motivated by continual change and ambiguity, by superior leadership, by whip smart colleagues who will press you daily for your very best, you'll find that virtually nothing's impossible at Ulta Beauty. We are seeking a skilled IT Manager - End User Services - Corp to oversee and manage the daily operations of our IT support team. The ideal candidate will be responsible for ensuring the smooth running of computer systems and providing necessary technical support within the organization. This role involves supervising IT support staff, managing IT support requests, and implementing IT policies and procedures.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience
- 3+ years of management experience in IT support and operations
- 8+ years of IT experience in support and end user systems
- Strong experience in managing IT customer service and support teams
- Excellent leadership and team management skills.
- Strong problem-solving and troubleshooting abilities.
- Able to motivate others to drive desired results
- Strong experience in establishing business processes
- Proven track record of delivering high quality solutions on time and on schedule
- Flexibility of providing support during odd hours, weekends, and peak seasons
Responsibilities
- Supervise and coordinate activities of the IT support team.
- Train and provide guidance to team members on technical issues.
- Manage and track IT support requests and incidents.
- Ensure quick resolution of IT issues to maintain a high level of customer satisfaction.
- Develop and implement IT support policies and procedures.
- Assess performance of IT systems in the company and plan necessary upgrades.
- Monitor team performance and report on metrics.
- Provide technical advice, guidance, and informal training to customers using hardware and software programs.
- Maintain and manage inventory of IT assets and equipment.
- Identify and act on opportunities for team training and skills advancement.
- Establish and maintain good working relationships with customers and other professionals within the organization.
- Utilizing best practices to improve processes, procedures and standardization to increase availability of services as well as associate satisfaction with those services.
- Define, monitor and report on metrics in order identify support trends.
Benefits
- Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits.
- Part-time positions are eligible for dental, vision, life, and disability benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Health and Personal Care Retailers
Number of Employees
5,001-10,000 employees
