IT Manager – Applications Operations Center of Excellence (COE)

Reynolds Consumer Products-posted 3 months ago
$130,000 - $140,000/Yr
Full-time • Mid Level
Lake Forest, IL
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Join Reynolds Consumer Products…and Drive Your Career across a world of opportunities! We provide amazing job opportunities for growth with competitive salaries and benefits in an exciting, dynamic, fast-paced, and high-performance organization. Are you looking to build a strong career? Then we have an opportunity for you! We are searching for an IT Manager – Applications Operations Center of Excellence (COE) to join our team located at our headquarters in Lake Forest, IL.

  • Lead the Applications Operations COE, ensuring the reliability, performance, and availability of critical business applications across the enterprise.
  • Implement and oversee proactive monitoring tools and dashboards to maintain real-time visibility into application health, performance, and usage trends.
  • Act as the primary escalation point for major incidents and recurring issues. Coordinate cross-functional teams to ensure rapid incident resolution and root cause analysis.
  • Ensure applications and systems are operationally ready for production use, including adequate monitoring, alerting, documentation, and support structures.
  • Manage relationships with third-party application support providers, ensuring SLA adherence, timely system upgrades, quality delivery, and alignment with internal support processes.
  • Own the operational aspects of system lifecycle management, including upgrade planning, patch management coordination, and operational impact assessments.
  • Work closely with teams in corporate offices and business operations sites (e.g., manufacturing and warehouse environments) to ensure application performance and support align with operational needs.
  • Ensure all operational support processes align with corporate governance, risk, and compliance requirements, including audit-readiness and control effectiveness.
  • Identify and drive improvements in application support processes, automation, performance tuning, disaster recovery planning, and incident response.
  • Develop and track KPIs to measure system availability, incident resolution times, and operational efficiency, providing transparency to IT and business leadership.
  • Bachelor’s degree in Information Technology, Computer Science, or related field.
  • 8+ years of progressive IT experience, including at least 4 years in operations or application support leadership.
  • Experience supporting enterprise applications in both office and operational environments (e.g., factories, warehouses, logistics centers).
  • Strong experience with system monitoring, alerting, and incident management platforms.
  • Familiarity with SAP systems, particularly S/4HANA, is highly preferred.
  • Solid understanding of ITIL frameworks and operational best practices.
  • Proven success managing external vendors and hybrid support models.
  • Strong analytical and problem-solving skills, with a focus on service reliability.
  • Excellent leadership and cross-functional coordination capabilities.
  • Outstanding communication and stakeholder engagement skills.
  • Advanced degree preferred.
  • Competitive salaries
  • 10% annual incentive bonus eligibility based on business and individual performance
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