IT Manager – Americas Region (On-Site in Connecticut)

CellMark • Norwalk, CT

115d

About The Position

This role will develop and maintain the infrastructure and equipment related to the IT, digital workplace, digital manufacturing equipment, etc. It also supports employees on IT related needs. This position will require the candidate to be able to do, including but not limited to: Maintenance, renewal and development of: Security solutions (shared with global IT Team), Servers (Americas offices, Cloud), Network infrastructure (Americas offices, Cloud), Firewall infrastructure (Americas offices, Cloud), Internet connections (Americas offices), Conference equipment (Americas offices), Operational technology equipment (Americas plants), Phone systems (Americas offices), End user equipment (Americas offices).

Requirements

• Bachelor’s degree in Information Technology, Cybersecurity, Computer Business Systems or related technology field.
• 10+ years of experience working as IT Manager for a company with multiple locations.
• Advanced knowledge of Cyber Security technologies.
• Advanced knowledge of Network technologies.
• Advanced knowledge of MS Operating systems for server environments.
• Highly organized and a strong problem solver.
• Ability to work both independently and as part of a team.
• Self-motivated and highly determined.
• Great interpersonal and communication skills.

Responsibilities

• Support end users with their tools and equipment (that ServiceDesk cannot do).
• Application support (general inquiries on application utilization that ServiceDesk or support agreements with specific vendors do not solve).
• IT onboarding and offboarding that is required (that ServiceDesk cannot do).
• Managing relation to external Servicedesk (contract, quality, utilization, documentation, but also acting 2nd, 3rd line when needed together with rest of IT team).
• Printers (Americas offices).
• Other local systems (e.g. CCTV, office access systems).

Benefits

• Competitive compensation based on experience.
• Excellent benefit package.
• Growth opportunities in responsibilities and income due to company's growth organically and via acquisition.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees