Hourly Pooled IT Maint. Technician Assistant - Academic Technology Services
About The Position
Thank you for your interest in joining the University of Wyoming. Our community thrives on the contributions of talented and driven individuals who share in our mission, vision, and values. If your expertise and experience align with the goals of our institution, we would be thrilled to hear from you. We encourage you to apply and become a valued member of our vibrant campus community today! At the University of Wyoming , we are committed to creating a supportive and enriching workplace. JOB PURPOSE: The main focus of this position is to provide computer maintenance assistance, imaging assistance, and office aid support.
Requirements
- Excellent computer skills and proficient knowledge in computer applications including MS Office Suite.
- Knowledge of basic computer trouble shooting practices and procedures
- Ability to follow detailed processes and verbal instruction
- Strong interpersonal skills with a dedication to provide exemplary customer service.
- Proven ability to work well in a team environment
- Valid driver's license with a motor vehicle record (MVR) compliant with the Driving for University Business SAP .
Nice To Haves
- Excellent computer skills and proficient knowledge in computer applications including MS Office Suite.
- Knowledge of basic computer trouble shooting practices and procedures
- Ability to follow detailed processes and verbal instruction
- Strong interpersonal skills with a dedication to provide exemplary customer service.
- Proven ability to work well in a team environment
Responsibilities
- Pickup/deliver and setup/verify functionality of both new and repaired computer systems and peripherals.
- Assist in troubleshooting, repairing, and maintaining computers and peripherals by using proper techniques, research and software diagnostics.
- Software rebuild of desktop and laptop computers through imaging.
- Providing thorough comprehensive documentation for all repairs performed.
- Maintain professionalism and punctual communication with client interaction and informing the status of repairs.
- Contribute to maintaining a safe and clean working environment.
- Continue to enhance computer knowledge by reading training guides and going through provided software training materials geared for A+, Apple and Microsoft Professional Certifications.
- Review and update information in inventory systems, verify data for accuracy and completeness
- Perform basic data entry and billing assistance
- Assist in Pickup/Delivery follow up /coordination
- Review work tickets and update as necessary
- Maintain detailed inventory records according to policies
- Assist in shipping and receiving and proper notification of recipients
- Distribution of inventory parts to technicians for repairs
- Recording and coordinating general maintenance duties
- Follow up and updating clients on current ongoing repairs
- Assisting with the monitoring of Data recovery
- Assisting with monthly reimbursement reports
- Perform other office related tasks and duties as assigned
- Ability to lift up to 50 lbs.with or without reasonable accommodation
- This position is supervised by full-time staffed technicians
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
