IT Local Support Technician (Onsite)

MAHLE•St. Johns, MI

3d•Onsite

About The Position

As a IT Local Support Technician, you will be responsible for the day-to-day support of local facility and act as a Field Service support for those issues that cannot be resolved by the shared service center. The role is responsible for the hardware life cycle and for the coordination and disposal of obsolete equipment. This position is also responsible for the support of the shop floor IT environment.

Requirements

Associate’s Degree in Information Technology or Computer Science field
3+ years related experience required

Nice To Haves

5+ years of experience preferred
Prior knowledge of Local IT Support
Prior Experience of a Manufacturing environment is a plus

Responsibilities

Attends regular meetings with Local Support Team Lead and the other MAHLE IT Local Support Team members
Responsible for support of shop floor infrastructure
Review tickets on a daily basis and ensure all tickets that are assigned are resolved according to established SLA’s
If there are incidents or requests that cannot be resolved by local support staff, these get escalated to the appropriate MAHLE IT Team
Uses Company software distribution package for the setup and imaging of new PC’s
Is responsible for the deployment, setup of new imaged computer hardware
Is responsible for new hire orientation to inform new employees on use of their new hardware and IT Support information
Is responsible for the return or proper disposal of end of lease equipment
Follows up on resolution progress with other 2nd and 3rd level IT members in NA on issues that have been escalated
Meets with local site coordinator on a regular basis to help prioritize both incidents and requests so that the most critical issues are being worked on
Is knowledgeable of MAHLE General IT Controls, insures that published guidelines and work instructions are being followed, and works with local support staff to ensure needed evidence is being collected
Keeps in contact with key individuals at the locations to keep abreast of any support issues or IT needs
Verifies that all IT services at the location are running as designed. Any issues that impact a service are reported to the applicable IT staff
Responds to the needs and questions of IT Customers concerning their access of resources on the network and the operation of various software programs
Remains abreast of changes in user and system software and hardware requirements
Ensures location backups are being done and applicable media is stored off site for disaster recovery needs
Travel may be required to help on special projects