IT Lead

Interim HealthCare • Grand Rapids, MI

4d

About The Position

Are you passionate about technology and ready to make a meaningful impact in a role that combines innovation, leadership, and hands-on problem solving?
If this sounds like you, Interim HealthCare wants you to be part of our team. We are committed to creating the best possible experience for every patient, client, and employee—and we know that strong, forward-thinking technology is essential to making that happen.
As our IT Lead you will serve as the primary technology expert and strategic partner to leadership, ensuring our systems are secure, efficient, and built to support growth across all areas of our organization.
This is a full-time position based in Grand Rapids, with standard business hours and flexibility as needed to support system operations and key initiatives.
Working at Interim HealthCare means being part of a team that is committed to integrity, innovation, and making a real difference. In this role, you won’t just maintain systems—you’ll build, improve, and shape the technology that supports care delivery across our entire organization.

Company Overview:
Interim HealthCare is a locally owned and operated leader in post-acute care services throughout West Michigan, providing Home Health, Hospice, Medical Staffing, and Home Care services.
Nationally, Interim HealthCare has been delivering high-quality care and career opportunities for over 50 years, with more than 300 locations across the country. That stability, combined with our commitment to innovation and integrity, makes us an ideal place to grow your career and make a lasting impact.

Requirements

• Strong experience with Microsoft 365 administration and cloud environments
• Hands-on experience building software, automations, or internal tools
• Experience with device management (Intune or similar)
• Solid understanding of security, identity, and access management
• Ability to clearly communicate technical concepts to non-technical stakeholders

Nice To Haves

• Experience in healthcare, post-acute care, or other regulated environments
• Experience with Power Platform, low-code/no-code tools, or custom development
• Familiarity with AI tools, Copilot, or workflow automation

Responsibilities

• Own and execute the organization’s IT roadmap aligned with growth, compliance, and security goals
• Serve as the primary technology advisor to executive leadership
• Establish IT standards, governance, and best practices across all service lines
• Lead administration and optimization of Microsoft 365 (Entra ID, Exchange, Teams, SharePoint, Intune, Power Platform)
• Design and support secure collaboration, document management, and workflow automation
• Build Power Automate flows, Power Apps, Power Pages, and Copilot Studio agents
• Oversee all company devices including laptops, tablets, and mobile phones
• Manage MDM systems, security policies, patching, and lifecycle planning
• Lead onboarding/offboarding processes, access controls, and user training
• Design, build, and maintain custom internal applications and dashboards
• Develop integrations across clinical, operational, and financial systems
• Support data modeling, reporting, and analytics initiatives
• Drive adoption of AI tools to improve productivity, documentation, and decision-making
• Build and optimize internal Copilot and automation solutions
• Evaluate and implement emerging technologies for healthcare use cases
• Ensure HIPAA-compliant systems and data handling practices
• Implement cybersecurity best practices including MFA, conditional access, and incident response
• Support audits and regulatory requirements across the organization
• Oversee IT support processes and escalation paths
• Balance day-to-day technical support with long-term system improvements
• Collaborate with clinical, finance, HR, and operations teams to support business needs

Benefits

• Competitive compensation, benefits, and incentives
• Weekly Pay
• A dedication to work/life balance
• A team work environment
• Employee Stock Ownership Plan (ESOP). Company contributes shares on your behalf at no cost to you to build extra retirement value just by working here! (eligible after 1yr of 1000 hours worked)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees