IT Intern

City Bank • Lubbock, TX

433d • Onsite

About The Position

The IT Intern at City Bank is responsible for providing exceptional customer service to employees seeking assistance with digital and technology-related issues. This role involves resolving hardware and software problems, assisting with password resets, and supporting the digital banking suite of products. The internship offers opportunities for cross-training and skill development in a collaborative team environment.

Requirements

• High School diploma or equivalent.
• Strong customer service skills and a passion for helping others with technology issues.
• Ability to work well in a fast-paced team environment.

Nice To Haves

• Experience in IT support or customer service roles.
• Familiarity with digital banking products and services.

Responsibilities

• Deliver exceptional customer service to City Bank employees via phone, tickets, and email.
• Assist with password resets and resolve hardware/software issues as first call resolutions.
• Support the daily operations of the digital banking suite of products.
• Cross-train with team members to enhance technical and analytical skills.

Benefits

• Opportunity for skill development and cross-training.
• Experience in a professional IT environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed