IT Intern

Silvi Concrete Products, Inc. • Falls Township, PA

1d • Onsite

About The Position

Through a combination of growth and acquisitions, Silvi Materials have together become one of the largest manufacturers and suppliers of concrete products in the Northeast, US. Today, the Silvi Materials manufacture concrete at multiple locations and supplies those plants with materials from Silvi owned mining operations and deep-water port facility.
As a Silvi Materials IT Intern, you will have the opportunity to tap into the world of concrete/construction materials. You will report to our experienced IT Director during your 10–12-week experience.
So, what does an IT Intern do?
Utilize the service desk tool to record and manage all incidents reported by internal employees.
Categorize and prioritize incidents based on their severity and impact on business operations.
Provide initial analysis and troubleshooting to identify the root cause of incidents.
Escalate complex incidents to the appropriate teams or technician for further investigation and resolution.
Ensure timely and accurate updates to incident tickets, documenting all relevant information and actions taken.
Participate in knowledge sharing activities, contributing to the continuous improvement of processes and documentation.
Assist with basic IT tasks, such as software installations, hardware maintenance, and user account management.

Requirements

• Actively pursuing a bachelor's degree in IT, Computer Science, or a related field (preferred).
• Strong problem-solving skills and the ability to think analytically.
• Excellent communication skills, both verbal and written.
• A proactive and customer-centric approach to handling incidents and requests.
• Willingness to learn and adapt to new technologies and processes.

Nice To Haves

• Prior experience working in an IT help desk or in a similar IT capacity is highly desirable.
• Familiarity with service desk tool or incident management systems is a plus.
• Strong experience with Microsoft Excel and other Office 365 Products (SharePoint, Word, Outlook, Teams)

Responsibilities

• Utilize the service desk tool to record and manage all incidents reported by internal employees.
• Categorize and prioritize incidents based on their severity and impact on business operations.
• Provide initial analysis and troubleshooting to identify the root cause of incidents.
• Escalate complex incidents to the appropriate teams or technician for further investigation and resolution.
• Ensure timely and accurate updates to incident tickets, documenting all relevant information and actions taken.
• Participate in knowledge sharing activities, contributing to the continuous improvement of processes and documentation.
• Assist with basic IT tasks, such as software installations, hardware maintenance, and user account management.

What This Job Offers

• Career Level: Intern