IT Intern

Avtron Power Solutions, LLC • Cleveland, OH

19h

About The Position

The IT Intern will support the Information Technology team in maintaining, troubleshooting, and improving IT systems and infrastructure across the organization. This role provides hands-on experience in a fast-paced manufacturing environment, supporting both end users and critical business systems.

The intern will gain exposure to a variety of IT functions including help desk support, systems administration, and process improvement initiatives, while contributing to a capstone project at the conclusion of the internship.

Requirements

• Strong problem-solving and troubleshooting skills
• Basic understanding of computer systems, networks, and IT infrastructure
• Familiarity with Windows operating systems and Microsoft Office suite
• Strong communication skills with the ability to support non-technical users
• Ability to manage multiple tasks and prioritize effectively
• Detail-oriented with strong organizational skills
• Willingness to learn new technologies and systems in a hands-on environment
• Currently pursuing a Bachelor’s degree in Information Technology, Computer Science, or a related field

Nice To Haves

• Previous coursework, projects, or internship experience in IT or technical support preferred but not required

Responsibilities

• Provide day-to-day technical support to end users, including hardware, software, and network-related issues
• Assist with onboarding and offboarding processes (user account setup, equipment provisioning, access management)
• Support maintenance and troubleshooting of desktops, laptops, printers, and mobile devices
• Assist in managing user accounts, permissions, and security settings across systems
• Support IT projects related to system upgrades, implementations, or process improvements
• Document IT processes, procedures, and troubleshooting guides
• Collaborate with cross-functional teams to support business technology needs
• Assist with monitoring system performance and identifying opportunities for improvement
• Complete a capstone project and present findings and recommendations to leadership

What This Job Offers

• Career Level: Intern
• Number of Employees: 1-10 employees