IT Intern - Remote
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About The Position
The primary purpose of the Internship is to provide an intern with relevant field experiences in their chosen field of study. One or more mentors will be assigned to the intern to provide instruction, guidance and to assess performance. The intern is responsible for observing the functions and processes of the assigned work unit. In addition, the intern may be given selected work assignments to reinforce the learning experience, to assess the performance levels and to provide benefit to the work unit. The intern will be responsible for completing all internship-related assignments and reports for both Mayo and the participating educational facility. The duration and timing of the internship will be arranged with the intern. This internship will involve assisting Mayo clinic with supporting our Call Center system. An understanding of troubleshooting computers and hardware, as well as network and internet connectivity will be helpful. The ability to following documentation and note problem resolution in our ticketing system (ServiceNow) is required. Candidates will need to be able to effectively communicate with users both verbally and in writing to resolve issues. A basic understanding of Microsoft Office and soft phones would be helpful. This internship will last one year and ideally starts at the beginning of June 2025. We have some flexibility around scheduled hours each workday to allow for some classes. The expectation is 32- 40 hours/week. Start and end times can be negotiated but need to fall within 7 AM - 6 PM CT; Monday through Friday. Once set a consistent schedule is expected.
