IT Installation-Repair Tech

State of Virginia • Harrisonburg, VA

385d • $51,500 - $55,000

About The Position

JMU's Facilities Management department currently has an opening for an IT Installation/Repair Tech. This is an in-office only position. The IT installation/Repair Tech will provide technical support for computer hardware/software application systems and networking applications. This position will train FM staff on various computer best practices along with communicating and collaborating with the University Information Technology staff as a departmental technical liaison.

Requirements

• Ability to diagnose routine computer operations problems
• Ability to provide training for network users in PC applications and provide consulting and user support services to networked customers
• Experience with data processing operations
• Ability to communicate well verbally and in writing
• Experience with data communications networks
• Experience using diagnostic software
• Ability to work independently and in a team environment
• Experienced in hardware/software troubleshooting
• Ability to pass and maintain a Dell Certification within 1 year after being hired
• Valid driver's license

Responsibilities

• Providing support for hardware applications related to new computer/printer installation and repair
• Responding to work orders concerning IT equipment
• Creating and maintaining Active Directory GPOs in support of departmental employees, computers, printers and scanners
• Maintaining inventory of FM hardware/software and supporting the department computer fixed asset inventory
• Organizing, maintaining and auditing of FM equipment
• Assisting with the Assetworks Aim client support
• Creating and maintaining departmental procedures
• Providing ongoing training for departmental staff and agency customers
• Serving as departmental liaison between end users and software/hardware technician representatives
• Assisting with new software/hardware installation related to FM Engineering projects
• Providing technical management and support for presentations within the department

Benefits

• Paid vacation
• Sick leave
• Parental leave
• Community service leave
• 19 paid holidays a year
• Affordable health insurance
• Retirement through the Virginia Retirement System
• Work-life balance and integration program
• Tuition Waiver Program for undergraduate and graduate level courses taken at JMU

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Number of Employees: 5,001-10,000 employees