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This role will join the IT Operations team in supporting the technology needs of all business units across the company. The IT Infrastructure & Support Lead will provide support for all escalated issues from the Help Desk Team and will be the liaison between the ITOPS Network Analyst and Engineer, the Help Desk Technical Support Specialists and Team Lead, and the Service Desk Technician. This includes network system monitoring, patching and maintenance of existing systems, along with research, implementation, and migration to new technologies. This position will participate in off-hour maintenance windows, periodic site visits for installations or upgrades, and responding to critical events if they arise. The lead will also perform regular audits of system logs, configurations, and documentation. We expect this role to help with automation of tasks to reduce the Help Desk load and focus the time in higher valuable tasks.
