DIRX INC-posted about 1 month ago
Full-time • Entry Level
Fort Lauderdale, FL
101-250 employees

DiRx, an emerging digital health company is seeking a proactive IT Infrastructure & Support Engineer responsible for managing day-to-day IT operations, infrastructure monitoring, user support, and network/system security tasks. The ideal candidate should be experienced in Microsoft ecosystem management, printer support, networking fundamentals, and automation/monitoring tools.

  • Perform daily health checks across infrastructure systems.
  • Monitor Azure services, alerts, backup status, and service performance.
  • Monitor PRTG dashboards and resolve alerts proactively.
  • Manage firewall uptime, rules audit, VPN tunnels, and configuration backup.
  • Handle user onboarding/offboarding including Azure AD and Office 365 account creation.
  • Manage MFA, password resets, role assignment, and system access requests.
  • Provide onsite and remote support to resolve system/network/application-related issues.
  • Monitor Kaseya dashboards and address alerts promptly.
  • Manage scheduled patch deployment cycles and escalate failures.
  • Ensure compliance with patch management policies.
  • Manage Zebra, Epson, and Canon printers/scanners.
  • Troubleshoot connectivity, alignment, queuing, and print failures.
  • Coordinate with vendor support for hardware repair/replacement.
  • Monitor Cisco ASA firewalls (Primary/Secondary).
  • Review logs and internal alerts for anomalies or suspicious activities.
  • Validate ACLs, update configurations, and maintain encryption/VPN policies.
  • Perform weekly and monthly audits of firewall posture.
  • Maintain runbooks, SOPs, troubleshooting logs, and asset documentation.
  • Generate weekly activity reports and submit SLA compliance metrics.
  • Azure, Microsoft 365, Windows 10/11, Active Directory, Networking basics
  • Kaseya (alerts, patching), PRTG monitoring
  • Firewall configuration/monitoring, VPN setup, MFA & access control
  • Printer troubleshooting, hardware support, user issue resolution
  • Ticketing systems, documentation, remote support tools
  • Strong communication and customer service mindset
  • Ability to work independently and proactively
  • Strong problem-solving and analytical abilities
  • Ownership attitude and willingness to continuously learn
  • Advanced hands-on experience with enterprise-grade firewalls, including configuration, monitoring, and security policy management
  • Experience with automation scripting (PowerShell, Bash, or equivalent) for routine IT operations
  • Background in coordinating vendor support and managing hardware/software lifecycle processes
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