Information Technology Manager

National Checking Company•Saint Paul, MN

48d•$120 - $135•Onsite

About The Position

The IT Infrastructure Manager is responsible for the leadership and operational oversight of the company’s IT infrastructure and integrated technology systems at three locations in the Twin Cities metro area. This includes end-users’ devices, physical and virtual servers, networking hardware, enterprise applications (including ERP), and other business-critical platforms. The role involves managing a small internal IT team, coordinating with third-party vendors, and partnering with business and enterprise leaders to align technology initiatives with organizational goals. This role will work closely with the Director of IT, the Business Technology Leader located in NCCO’s Texas operation, and the General Manager of NCCO.

Requirements

Associate degree or equivalent experience in Information Technology or related field. Bachelor’s degree in computer science, Information Systems, or a related field preferred.
Minimum 5 years of progressive experience in IT infrastructure with at least 2 years in a leadership role.
Strong project management skills and experience with multitasking across diverse initiatives.
Familiarity with ERP systems (Syspro or equivalent)
Microsoft 365 / Entra Administration expertise
Networking fundamentals – DNS, DHCP, switches, routing, and firewalls.
Support cloud-based services and hybrid environments, including identity management, endpoint management, and cloud security controls.
SQL Server administration and solid understanding of relational database design.
Windows Server and Active Directory administration including Group Policy.
Experience with Microsoft Office Suite and general software support.
Knowledge of hardware troubleshooting and event log analysis.
Strong leadership and mentoring abilities.
Personal organization and attention to detail.
Ability to communicate complex technical concepts to non-technical stakeholders.
Customer-focused mindset and collaborative spirit.
Proficient at balancing and prioritizing multiple tasks under pressure.
Strategic thinking combined with attention to operational details.
Conflict resolution and decision-making skills.
Continuous learner with a proactive approach to self-improvement and team development.

Nice To Haves

Experience running a full-service IT department is strongly desired.
Network+ Certification highly desired.
Ubiquiti networking products experience is a plus.

Responsibilities

Act as a hands-on technology leader, working directly with business leaders to assess needs, troubleshoot issues, and implement practical, scalable IT solutions.
Serve as the primary point of contact for all IT operations, projects, and escalations, ensuring timely communication and resolution across the organization.
Directly administer and support core IT systems, including networks, servers, enterprise applications, backups, and related systems.
Manage, mentor, and work alongside a small team of system administrators and helpdesk staff, providing technical guidance and escalation support as needed.
Perform day-to-day IT tasks as required, including system maintenance, patching, troubleshooting, user support, and incident response.
Conduct regular 1:1 meetings, provide ongoing coaching, and complete quarterly and annual performance evaluations.
Prioritize and assign work for internal staff while remaining actively involved in execution; coordinate and oversee third-party vendors and consultants.
Develop, document, and enforce IT policies, standards, and procedures to ensure security, stability, and compliance.
Maintain and execute the IT infrastructure roadmap, including lifecycle management of servers, storage, networks, and end-user technology.
Manage IT contracts, licensing, and service providers (e.g., ISPs, licensing, maintenance agreements); drive standardization to reduce complexity and cost.
Balance hands-on support, internal staffing, and outsourced services to meet evolving business demands.
Participate in and oversee on-call coverage, after-hours maintenance, and critical incident resolution.
Other duties and responsibilities as assigned.