IT Infrastructure Managed Services - Onshore Delivery Director

PwC•Charlotte, NC

About The Position

At PwC, our people in integration and platform architecture focus on designing and implementing seamless integration solutions and robust platform architectures for clients. They enable efficient data flow and optimise technology infrastructure for enhanced business performance. Those in cloud and network architecture at PwC will focus on designing and implementing efficient and secure solutions for clients. You will be leveraging cutting-edge technologies to optimise infrastructure and enhance connectivity. Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Lead in line with our values and brand. Develop new ideas, solutions, and structures; drive thought leadership. Solve problems by exploring multiple angles and using creativity, encouraging others to do the same. Balance long-term, short-term, detail-oriented, and big picture thinking. Make strategic choices and drive change by addressing system-level enablers. Promote technological advances, creating an environment where people and technology thrive together. Identify gaps in the market and convert opportunities to success for the Firm. Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements. The Opportunity As part of the Managed Services team you own the delivery of exceptional service across a portfolio of managed-services accounts. As a Director, you set the strategic direction, drive business growth, and maintain executive-level client relations while mentoring the future generation of leaders. This role offers the chance to lead operational excellence, enhance customer satisfaction, and cultivate a thriving environment where innovation and collaboration flourish.

Requirements

Bachelor's Degree
At least 8 years of experience with 5 years or more in delivery/operations leadership for managed services or cloud/infrastructure solutions

Nice To Haves

Bachelor's Degree in Business Studies, Information Technology, Engineering preferred
Demonstrating thought leadership in managed-services delivery
Managing client governance and operational review processes
Driving customer satisfaction and retention metrics
Coordinating cross-functional delivery execution
Supporting RFP/proposal reviews and contract negotiations
Developing standardized onboarding and operational playbooks
Promoting operational readiness and continuous improvement
Managing and coaching onshore delivery teams