IT Infrastructure Engineer

ASML • San Diego, CA

86d • $28 - $47

About The Position

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon. The technician's role is to support and maintain organizational computer systems, laptops, desktops, and peripherals. This includes ordering, installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal workplace performance. The technician will troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. Configure, troubleshoot and support desktops/laptops, peripherals and mobile phones. Provides support for Email, MS Office, enterprise applications, computer provisioning, VPN and other services. Follows all IT standard processes and procedures along with monitoring license compliance. Provides support of 7/24 Global Support process by serving as Tier 1/Tier 2 point of contact and owner of problem/incident.

Requirements

• High School diploma, Bachelor's degree or equivalent experience.
• Bachelor's degree with two years relevant experience.
• Microsoft/A+ or Networking+ Certification a plus.
• Proficiency in network communications, MS Office, O365 and Windows.
• Minimum 3 years of experience in a technical support/helpdesk, high profile customer service environment.
• Experience in the use and support of imaging, remote access and knowledge of phone system support.
• Strong experience in the use of IT related software and hardware, printers, and using Helpdesk software.
• Strong knowledge and experience with computers and Windows operating systems.
• Experience with computer build out and setup; imaging, application installs and configuration.
• Excellent written and verbal communication skills.
• Experience in diagnosing problems with computer hardware and software.

Nice To Haves

• 4 months prior experience as an IT Infrastructure Engineer at ASML.

Responsibilities

• Demonstrate leadership skills and take ownership of customer issues reported.
• Provide escalation as deemed appropriate to ensure management awareness of severe problems.
• Research, diagnose, troubleshoot, and identify solutions to customer issues.
• Comply with standard procedures for proper handoff of unresolvable issues.
• Document knowledge in the form of knowledge base tech notes and articles.
• Provide prompt and accurate feedback to customers in a professional manner.
• Assist with the installation, configuration, and ongoing usability of desktop computers, laptops, peripheral equipment, and software.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Log all customer requests and updates calls utilizing the designated call handling and tracking system.
• Provide Helpdesk, Deskside and Walkup hardware and software support as needed.
• Participate in Support meetings for process and computing support improvement.

Benefits

• Medical, dental, vision, and basic life insurance.
• Participation in the Company's 401k plan.
• Eight (8) hours of vacation leave every month.
• Thirteen (13) paid holidays throughout the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: Bachelor's degree