IT Infrastructure Director

Faraday Future-posted 2 months ago
$200,000 - $250,000/Yr
Full-time • Senior
Gardena, CA
101-250 employees
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The IT Infrastructure Director will oversee the organization's IT infrastructure and lead the IT Support team, ensuring seamless technical support and system operations. This role involves building and maintaining the hardware and software systems, troubleshooting issues, storage, virtualization and managing a team to provide timely IT assistance to all employees. The team ensures that the underlying technology foundation is secure, reliable, and scalable to meet the needs of company IT operations.

  • Maintain servers, networks, and systems to ensure optimal performance.
  • Resolve hardware and software issues efficiently.
  • Monitor system security, ensuring data integrity and protecting against threats.
  • Regularly backup systems and data, ensuring recovery when needed.
  • Provide technical support and respond to IT-related inquiries.
  • Install, configure, and troubleshoot operating systems and software applications.
  • Help define and refine security stack and security tool, policies, procedures and framework.
  • Set up and maintain computer networks, including LAN and VPN connections.
  • Provide technical support to stakeholders for software and network-related issues.
  • Secure desktop, network and server environments.
  • Monitor network performance and ensure system availability and reliability.
  • Collaborate with team members to resolve complex technical issues.
  • Maintain accurate documentation of IT support activities.
  • Assist in the procurement and setting up of new IT equipment.
  • Develop and maintain IT service desk guidelines, metrics, and KPIs.
  • Manage incident and request handling.
  • Supervise service desk staff, ensuring operational coverage 24/7.
  • Report on service trends and customer feedback to leadership.
  • Triage, track, and tackle escalated help desk tickets.
  • Partner on network activities and rollouts across the organization.
  • Maintain and enforce a ticketing system for requested work for oneself as well as team members.
  • Handle escalated help desk requests and ensure timely resolutions.
  • Document IT systems, procedures, and processes.
  • Conduct training for staff on tools and technology usage.
  • Conduct periodic Active Directory and Exchange audits.
  • Partner with the Cybersecurity team to maintain compliance and awareness.
  • Support hardware, software, and network troubleshooting (Mac, Windows, Linux).
  • Maintain IT inventory and ensure systems are up to date and secure.
  • Oversee and support the maintenance of servers, workstations, enterprise equipment, other endpoints, and networking infrastructure.
  • Oversee system upgrades, software rollouts, and routine maintenance.
  • Assist with new deployments / decommissions of Enterprise IT applications.
  • Manage and guide the helpdesk team to ensure timely resolution of support tickets.
  • Maintain high customer service standards and address any service concerns.
  • Track and analyze helpdesk metrics to improve efficiency.
  • Handle complex issues and escalate as necessary.
  • Bachelor’s degree in computer science or related field.
  • 15+ years in IT administration, system and user support, with at least 2 years in a leadership role.
  • Proven experience to manage and leading small support teams.
  • Solid understanding of networking fundamentals (routing, switching, firewalls).
  • Strong knowledge of: Microsoft 365, Google Workspace, JAMF, Intune, Active Directory, scripting (Python, Java, PowerShell), Mac, Windows, and Linux environments.
  • Experience managing ticketing systems and issue tracking.
  • Solid understanding of hardware, networking, operating systems, and common business applications.
  • Strong troubleshooting and interpersonal skills.
  • Proficiency in Windows Server administration, deployment, troubleshooting and environment.
  • Ability to provide support for both Windows and Mac OS environments.
  • Strong organizational, problem-solving, and communication skills in dynamic, cross-functional fast-paced environments.
  • Knowledge of Linux distributions (e.g., Ubuntu, Red Hat Enterprise Linux (RHEL), CentOS) and Unix-like operating systems (e.g., Solaris, FreeBSD, AIX).
  • Mastery of shell scripting (e.g., Bash, Zsh) for automation, task scheduling, and system management.
  • Working knowledge of server hardware components, including CPUs, RAM, storage (RAID), and physical server racks.
  • Application Management: Experience in installing, configuring, and maintaining various business-critical applications on servers, such as databases (SQL Server), web servers (Apache, Nginx), and email servers.
  • Relevant IT certifications (CompTIA, ITIL, etc.) are a plus.
  • Healthcare + dental + vision benefits (Free for you/discounted for family).
  • 401(k) options.
  • Casual dress code + relaxed work environment.
  • Culturally diverse, progressive atmosphere.
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