IT Infrastructure Automation & Innovation Engineer

Vertiv Group•Westerville, OH

1d•Onsite

About The Position

Job Summary Vertiv is seeking an IT Infrastructure Automation & Innovation Engineer to drive automation, optimization, and innovation across infrastructure and end user services. This role focuses on reducing manual effort, improving service efficiency, and enabling scalable operations through automation, orchestration, self-service enablement, and emerging technologies. The Automation & Innovation Lead will define enterprise automation strategy, standardize frameworks, and deliver measurable operational improvements across global IT domains. This position will be based onsite at Vertiv's HQ location in Westerville, OH. WHY JOIN US? Transform at Scale: Lead enterprise-wide automation initiatives across global infrastructure and service operations. Drive Measurable Impact: Deliver tangible efficiency gains, cycle time reduction, and service quality improvements. Innovation Leadership: Pilot emerging tools and modern orchestration capabilities to enhance IT service delivery. Strategic Visibility: Partner with infrastructure, platform, and service teams to modernize operational models.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field
4 plus years of experience in infrastructure automation, DevOps, platform engineering, or IT service transformation
Strong experience with orchestration tools, scripting (python, Jenkins, etc.), and automation platforms
Experience integrating automation with ITSM platforms (ServiceNow preferred)
Proven success delivering measurable operational efficiency improvements
Strong understanding of enterprise security, compliance, and architecture alignment
Experience leading cross-functional automation initiatives across global teams
Strong analytical, strategic thinking, and executive communication skills
Ability to travel up to 20%

Responsibilities

Define the enterprise automation strategy across infrastructure and service domains.
Identify and prioritize automation opportunities aligned with operational efficiency and business impact.
Assist in governing automation standards, tooling, integration models, and architectural alignment.
Embed automation, orchestration, and self-service capabilities into core service delivery processes.
Track and report measurable benefits across efficiency, service quality, and cycle time reduction.
Assess infrastructure and service workflows to identify automation and optimization opportunities.
Design and implement scalable automation solutions across hosting, network, service desk, and core services.
Integrate automation capabilities with ServiceNow workflows and orchestration models.
Standardize reusable automation patterns, scripts, and deployment frameworks.
Ensure automation initiatives align with security, compliance, and enterprise architecture standards.
Reduce operational complexity by eliminating manual handoffs and repetitive tasks.
Pilot emerging tools and technologies to enhance service efficiency, observability, and scalability.
Measure and report automation impact, including reduction in manual effort and improved service performance metrics.